Services
Full range of call center services adapted to your business needs.
Inbound Calls
Professional handling of inbound calls — customer support, order taking, and information lines. Multilingual operators with script training.
Outbound Campaigns
Telemarketing, lead generation, satisfaction surveys, and activation of potential customer databases.
Technical Support
First and second level technical support for software products, hardware, and telecommunications services.
Surveys & Research
Telephone surveys for market analysis, NPS, customer satisfaction, and electoral polls.
Why Outsource?
Key advantages of outsourcing call center services.
Cost Reduction
Up to 60% lower costs compared to an in-house call center — no rent, equipment, and HR.
Trained Staff
Access to trained operators with experience in various industries, without need for own training.
Focus on Business
Free yourself from operational tasks and focus on the strategic development of your company.
Scalability
Increase or decrease capacity based on seasonality and needs — without long-term commitments.
24/7 Coverage
Provide round-the-clock coverage for your clients without needing night shifts in your own office.
Detailed Analytics
Monthly reports with KPIs — average handling time, NPS, conversion rate, and call recordings.
Onboarding Process
Consultation
We discuss your business needs, call volume, and desired KPIs.
Custom Proposal
We prepare a proposal with pricing, SLA, and detailed training plan.
Team Training
We train operators on your scripts, procedures, and CRM system.
Launch
We launch with a pilot period and optimize processes in real-time.
Case Study: Telecom Company
Challenge
The client received over 500 calls daily with 40% lost due to lack of capacity.
Solution
We provided a team of 15 trained operators with 24/7 coverage and integration with the client's CRM.
Result
Lost calls dropped to 3%, and customer satisfaction increased by 45%.
Results
25+
B2B inquiries/month
12%
Lead conversion
Top 5
Google ranking