PBX (Private Branch Exchange) is a private telephone exchange that manages an organization's internal and external communications. With the integration of Auto Dialer, Intelligent Virtual Assistant (IVA) and Session Initiation Protocol (SIP), businesses can significantly improve the efficiency and quality of their communications.

PBX with Auto Dialer, IVA and SIP:

  • PBX: Manages internal and external phone calls, providing features such as call forwarding, voicemail and conference calling.

  • Auto Dialer: Automates the dialing process by selecting numbers from a predefined list, which increases the productivity of sales and customer service teams.

  • Intelligent Virtual Assistant (IVA): It uses artificial intelligence to interact with customers, understanding and responding to queries in a natural way that enhances the customer experience.

  • SIP (Session Initiation Protocol): A protocol that allows the establishment, management and termination of multimedia communication sessions, including voice and video calls, over the Internet.

PBX system call center productivity increased

Advantages of integration:

  • Increased efficiency: The auto dialer reduces manual dialing time, allowing employees to focus on customer interaction.

  • Improved customer experience: IVA provides fast and accurate responses to customer inquiries, reducing wait times and increasing satisfaction.

  • Reduced costs: SIP allows calls to be made over the internet, which can reduce the cost of communication compared to traditional phone lines.

  • Flexibility and scalability: The system can easily adapt to changing business needs, adding or removing lines and features as required.

PBX system profits increased

Call storage:

To ensure quality and compliance with regulatory requirements, calls are retained for a period of one month. This allows for review and analysis of communications as well as staff training based on actual customer interactions.

Conclusion:

PBX integration with auto dialer, intelligent virtual assistant and SIP provides businesses with a powerful tool to streamline communications, improve customer experience and reduce operational costs. This combination of technologies provides a competitive advantage in a dynamic business environment.

 

SiteMy.BG can build you this modern communication system combining PBX, auto dialer, IVA and SIP, fully adapted to your business needs. 

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PBX system profit increased - SiteMy.BG