Privacy Policy

1. General Information

This Privacy Policy describes how DIVI 2021 EOOD (trading as SAITAMI.BG / Saitami.bg), UIC: 206712870, based in Sofia, Bulgaria, collects, uses, and protects your personal data when you visit the website saitami.bg and use our services.

2. Data We Collect

When interacting with our website and services, we may collect the following categories of personal data:

• Contact data: name, email address, phone number, company name - provided voluntarily through our contact form or chat.
• Technical data: IP address, browser type, operating system, screen resolution - collected automatically when visiting the site.
• Usage data: pages visited, visit duration, site interactions - through analytics tools.
• Chat data: messages sent through our AI assistant Sasha.

3. How We Use Your Data

• To respond to inquiries and provide quotes
• To improve the website and user experience
• To send marketing communications (only with your consent)
• For statistical analysis and advertising campaign optimization
• To fulfill contractual obligations

4. Cookies

Our website uses the following types of cookies:

• Strictly necessary: for website functionality and remembering your language preferences.
• Analytics: Google Analytics to understand visitor behavior.
• Marketing: Facebook Pixel, Google Tag Manager - to measure advertising campaign effectiveness.

5. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted partners solely for the purpose of providing our services: Google (analytics, advertising), Meta/Facebook (advertising), Google AI (Sasha chatbot). All partners comply with GDPR.

6. Your Rights

Under GDPR and Bulgarian law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

7. Data Retention

We store your personal data for the period necessary to fulfill the purposes for which it was collected, or as required by law. Contact form data is stored for up to 2 years, unless there is an active business relationship.

8. Data Security

We use SSL encryption and modern security measures to protect your data. Access to personal data is restricted to authorized persons only.

9. Contact

For questions about personal data processing, please contact us:

You have the right to file a complaint with the Commission for Personal Data Protection (CPDP) at: 2 Prof. Tsvetan Lazarov Blvd., Sofia, or at cpdp.bg.