About the Project
MMM Support Desk is a universal contact-center platform that works the same for an e-shop, telecom, logistics, hotel, manufacturing or security company. Support and sales use the same customer cards, scripts and reports.
Every channel — phone, email, chat, Viber, WhatsApp and Facebook — lands in one inbox with a shared history. Outbound campaigns use a dialer with cadence, a branching script and cold outreach. The supervisor sees live queues, SLA and conversation quality on a wallboard.
Each role (support agent, sales agent, supervisor, admin, client) sees a screen tailored to their work. The client portal lets end customers track their requests.
The platform is available as a working interactive demo with sample data.
Technologies
Features
- Всички канали в един inbox
- Телефон, имейл, чат, Viber, WhatsApp
- Входящи и изходящи обаждания
- Dialer с каданс и скриптове
- SLA и жив wallboard
- Роли: агент, търговец, супервайзор
- Клиентски портал
- Отчети за качество и продажби
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This case study connects to services that Saitami builds as real business systems, not isolated pages.
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