Helpdesk System
Our helpdesk system centralizes all customer requests in one interface. Supports multi-channel communication (email, chat, phone, social media), automatic ticket assignment, SLA tracking, knowledge bases, and detailed support analytics.
Key Features
- Multi-Channel Support
Email, chat, phone, and social media in one interface.
- SLA Monitoring
Automatic tracking of response and resolution times.
- Knowledge Base
Self-service portal for customers with FAQ and guides.
What is Helpdesk System?
Our helpdesk system centralizes all customer requests in one interface. Supports multi-channel communication (email, chat, phone, social media), automatic ticket assignment, SLA tracking, knowledge bases, and detailed support analytics.
Helpdesk System by Saitami is a customized solution designed entirely for your business processes. Unlike off-the-shelf SaaS solutions, you get software that works exactly the way your business requires β no compromises and no monthly license fees.
We develop with modern technologies (React, Next.js, .NET, PostgreSQL) and guarantee scalability, security, and easy maintenance. Every module can be added or modified at any time without requiring a complete system replacement.
Benefits for Your Business
Faster Support
Automatic ticket assignment and prioritization.
Measurable Effectiveness
SLA reports show the real performance of the team.
How we build Helpdesk System
We work in stages with demos every 2 weeks β you see progress in real time.
Business Analysis
We interview key users, map processes, and define requirements. 1-2 weeks.
UX/UI Design
We create prototypes and visual design β you approve before development starts.
Architecture
Technology selection, database design, API structure, and infrastructure plan.
Agile Development
2-week sprints with demos at the end. You see real progress, give feedback.
Testing & QA
Automated tests, manual QA, performance tests, and security audit.
Launch & Support
We deploy, train your team, and provide SLA support from β¬200/mo.
Bulgarian Regulatory Compliance
Our software fully complies with Bulgarian legislation and regulatory requirements.
Trusted by 50+ companies in Bulgaria
Why custom software instead of SaaS?
Off-the-shelf solutions seem cheap at first, but monthly fees add up. With custom software you invest once and own forever.
- β Does not adapt to your processes
- β Vendor lock-in β your data is with them
- β Limited integrations
- β You pay for features you do not use
- β 100% adapted to your processes
- β You own the code and data
- β Unlimited integrations via API
- β Unlimited users
Who is Helpdesk System for?
We work with businesses from all industries. Here are some sectors where we have experience: