Software Solutions

Helpdesk System

Our helpdesk system centralizes all customer requests in one interface. Supports multi-channel communication (email, chat, phone, social media), automatic ticket assignment, SLA tracking, knowledge bases, and detailed support analytics.

Key Features

  • Multi-Channel Support

    Email, chat, phone, and social media in one interface.

  • SLA Monitoring

    Automatic tracking of response and resolution times.

  • Knowledge Base

    Self-service portal for customers with FAQ and guides.

Benefits for Your Business

Faster Support

Automatic ticket assignment and prioritization.

Measurable Effectiveness

SLA reports show the real performance of the team.

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AI Chatbot Development

Smart conversational AI for customer support and lead generation.

Helpdesk System in Bulgaria

SofiaPlovdivVarnaBurgasRuseStara ZagoraPlevenDobrichSlivenShumenPernikHaskovoPazardzhikYambolBlagoevgradVeliko TarnovoGabrovoVratsaAsenovgradKazanlak

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Helpdesk System | Software Solutions | Saitami.bg | Saitami.bg