Helpdesk system
Every request — a call, email, chat or message — becomes a ticket with an assignee and a deadline. The supervisor sees the workload live, while the AI assistant suggests a reply from the knowledge base.
What it includes
- One list for all channels
Phone, email, chat, Viber and WhatsApp in one place.
- Tickets with SLA
Every ticket has an assignee and a response deadline.
- Live dashboard
Open requests and the team's current workload.
- AI assistant
Suggests a reply from the knowledge base.
- Customer portal
The customer can track their requests themselves.
- Reports
Service quality by employee and period.
How the process works
- 1The message enters the shared list and becomes a ticket.
- 2The ticket is assigned to an employee with a response deadline.
- 3The supervisor monitors deadlines on the live dashboard.
Demos
MMM Support Desk
Calls, email, chat, Viber and Facebook in one list, tickets with deadlines, outbound campaigns with a script, a live dashboard and an AI assistant.
Price
€3,000–€29,300
most often around €8,600
Based on 98 of our quotes as of 14 August 2026
What you gain
Every request has an assignee
It is clear who is responsible and by when.
One screen
The team does not switch between apps to respond.
How we get started
- 01
You describe the project
A few sentences about what you need are enough.
- 02
We come back with questions and a price
We ask 2–3 precise questions and give you the price range.
- 03
We build a demo
For a website, store or software system, we build a demo made for you.
- 04
We send a proposal
A written proposal with the exact price. We meet only to discuss the solution.
Frequently asked questions
€3,000–€29,300, usually around €8,600. The exact price is stated in the written quote.
It depends on the scope—we’ll include it in the quote. For comparison, here are examples from our portfolio: Elite Call Center — 6 months, LiftexPro — 8 months.
Yours. We hand over the source code and data to you.
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
Connections we have already built: SIP telephony, Viber, WhatsApp and Facebook. We will check other integrations and include them in the proposal.
Related Services
Call center infrastructure
Telephony, CRM, call recording and a live dashboard for a call center, built as one system.
AI Chatbot
An AI assistant that answers customers about your services, prices and terms and hands the conversation over to a person.
Custom CRM development
A CRM system built around your sales process: customers, deals, quotes, tasks and conversation history.
