CRM system
The CRM system stores every customer along with their full history — calls, emails, quotes and tasks. We build it around the way your team sells and connect it to your phone and email. This is how Saitami ERP and Elite Call Center’s CRM work.
What it includes
- Customers with history
Every conversation, email, quote and task is stored in the customer record.
- Quotes in PDF
The quote is created in the system and remains in the customer’s history.
- Tasks and calendar
Who needs to do what and by when — with a reminder.
- Phone system built in
Call from the customer record via SIP and record the conversation.
- Emails
Incoming emails are linked to the customer, and AI prepares a reply.
- Reports
How far along each deal is and how many customers each sales representative is handling.
How the process works
- 1The enquiry arrives by email, phone or the website form and opens a customer record.
- 2The sales representative calls from the system and sends a quote in PDF format.
- 3A task for the next step keeps sending reminders until the deal is closed.
Price
€3,000–€29,300
most often around €8,600
Based on 98 of our quotes as of 14 August 2026
What you gain
The history is all in one place
Everyone on the team can see what was said and promised to the customer.
Your process
The stages and fields are the ones your team already works with.
No per-user licenses
Add employees without paying a license for each one.
How we get started
- 01
You describe the project
A few sentences about what you need are enough.
- 02
We come back with questions and a price
We ask 2–3 precise questions and give you the price range.
- 03
We build a demo
For a website, store or software system, we build a demo made for you.
- 04
We send a proposal
A written proposal with the exact price. We meet only to discuss the solution.
Frequently asked questions
€3,000–€29,300, usually around €8,600. The exact price is stated in the written quote.
It depends on the scope—we’ll include it in the quote. For comparison, here are examples from our portfolio: Elite Call Center — 6 months, LiftexPro — 8 months.
Yours. We hand over the source code and data to you.
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
Integrations we have already built: SIP telephony, email, Telegram notifications and OpenAI for email replies. We check other integrations and include them in the quote.
CRM tracks customers and sales. ERP also covers inventory, invoices, production and teams — CRM can be one of its modules.
Yes. We migrate contacts from Excel or your current system; the exact scope is included in the quote.
Related software
ERP System
A custom ERP system for sales, inventory, invoices, production, teams and reporting in one program.
Helpdesk system
Helpdesk system: requests from phone, email, chat and Viber in one list, tickets with deadlines and a knowledge base.
Project management software
Project management software: stages, tasks and deadlines, time tracking, field teams and a customer portal.
Related Services
Custom CRM development
A CRM system built around your sales process: customers, deals, quotes, tasks and conversation history.
Custom ERP development
An ERP system built around your processes: inventory, sales, invoices, reports, and roles in one web-based system.
Call center infrastructure
Telephony, CRM, call recording and a live dashboard for a call center, built as one system.
