CRM System
CRM (Customer Relationship Management) is a key tool for managing customer relationships. Our CRM solutions help you track every contact, deal, and communication. Automate marketing campaigns, manage sales pipeline, and generate detailed team performance reports.
Key Features
- Contact Management
Complete interaction history with every customer.
- Sales Pipeline
Visual deal management through different stages.
- Marketing Automation
Automated emails, segmentation, and lead scoring.
- Integrations
Connect with email, telephony, social media, and ERP.
What is CRM System?
CRM (Customer Relationship Management) is a key tool for managing customer relationships. Our CRM solutions help you track every contact, deal, and communication. Automate marketing campaigns, manage sales pipeline, and generate detailed team performance reports.
CRM System by Saitami is a customized solution designed entirely for your business processes. Unlike off-the-shelf SaaS solutions, you get software that works exactly the way your business requires β no compromises and no monthly license fees.
We develop with modern technologies (React, Next.js, .NET, PostgreSQL) and guarantee scalability, security, and easy maintenance. Every module can be added or modified at any time without requiring a complete system replacement.
Benefits for Your Business
Increase Sales by 30%
Better lead tracking and automated follow-up processes.
Full Customer Visibility
360-degree view of every customer and their history.
Improved Teamwork
Shared information between sales, marketing, and support.
Routine Automation
Free the team from manual tasks for more productive work.
How we build CRM System
We work in stages with demos every 2 weeks β you see progress in real time.
Business Analysis
We interview key users, map processes, and define requirements. 1-2 weeks.
UX/UI Design
We create prototypes and visual design β you approve before development starts.
Architecture
Technology selection, database design, API structure, and infrastructure plan.
Agile Development
2-week sprints with demos at the end. You see real progress, give feedback.
Testing & QA
Automated tests, manual QA, performance tests, and security audit.
Launch & Support
We deploy, train your team, and provide SLA support from β¬200/mo.
Bulgarian Regulatory Compliance
Our software fully complies with Bulgarian legislation and regulatory requirements.
Trusted by 50+ companies in Bulgaria
Why custom software instead of SaaS?
Off-the-shelf solutions seem cheap at first, but monthly fees add up. With custom software you invest once and own forever.
- β Does not adapt to your processes
- β Vendor lock-in β your data is with them
- β Limited integrations
- β You pay for features you do not use
- β 100% adapted to your processes
- β You own the code and data
- β Unlimited integrations via API
- β Unlimited users
Frequently Asked Questions
CRM focuses on customers and sales, while ERP manages internal business processes. The two systems complement each other and can be integrated.
Yes, we provide full data migration from any CRM system, including contacts, deals, communications, and attachments.
Who is CRM System for?
We work with businesses from all industries. Here are some sectors where we have experience:
Related Solutions
ERP System
Complete ERP system for business process management β finance, inventory, production, HR, and sales in one platform.
Helpdesk System
Ticket management and customer support system with knowledge bases and SLA monitoring.
Project Management Software
Software for planning, tracking, and managing projects with team collaboration.