WhatsApp marketing for business means WhatsApp Business for your company: approved templates for confirmations, reminders and offers, automatic replies to frequently asked questions, a product catalogue right in the conversation, and all conversations in one inbox alongside Viber, email and phone calls. It is suitable for companies with international customers and for any business whose customers already message them on WhatsApp; the price of our marketing packages is €250-€2,500, based on the offers we actually send (their number and date are shown below the price), while Meta’s fees for business messages are paid separately. Every month, you see how many messages were sent, how many conversations customers started and how many of them became orders or booked appointments.
Владислав БарковManaging Director· Updated WhatsApp-approved confirmations, reminders and offers, allowing the company to message customers first.
Frequently asked questions get an immediate answer, while the rest reach a person.
The customer browses products and asks about them without leaving WhatsApp.
A click to WhatsApp from the website or an ad is an enquiry tracked back to the campaign.
WhatsApp, Viber, email and phone alongside the customer’s history, as in the “Contact Center” solution.
Aesthetic centre in Ruse: three Facebook and Instagram posts a week, each about a real treatment offered by the centre, with an image generated from a brief, a custom text template and publishing that does not depend on someone being there that day.
Performance advertising for a perfume brand: over 70 Meta ad creatives, campaigns by season and fragrance, a product catalogue built from store data, server-side tracking, and weekly analysis based on revenue, not clicks.
Luxury brand for women's tights: visual identity and a bilingual online store with card payments and delivery by Econt.
We count clicks to WhatsApp from your website and ads as enquiries and track them back to the ad they came from, so you know which campaign brings conversations, not just clicks. Conversations do not remain on one phone: in the “Contact Centre” solution at demo.mmm.software, WhatsApp, Viber, email and calls appear in one list alongside the customer’s history, with tickets with deadlines and a live dashboard. We also have a ready-made solution for companies that want WhatsApp conversations stored in customer folders instead of disappearing with an employee’s phone.
First, we determine what you need: the WhatsApp Business app on one phone with manual replies, or the WhatsApp Business API, which allows automatic messages, multiple operators and a connection to a CRM system. We register the company’s number and profile: name, logo, description, opening hours, address and product catalogue, if you sell products. We write templates for order confirmations, appointment reminders, offers and post-purchase questions and submit them to WhatsApp for approval; without an approved template, a company cannot message a customer first. We write automatic replies to frequently asked questions and decide where questions that require a person should be routed.
We add the WhatsApp button to your website and ads and set up click tracking as enquiries. You review the profile, templates and replies and approve them before anything goes live. The first send-out takes place within three business days after the templates are approved.
We write the month’s campaigns for customers who have given consent: a new product, promotion or reminder. You see every message before it is sent. We add to the automatic replies and templates based on what customers ask. We make sure conversations reach a person during business hours and that no one is left without a reply. At the end of the month, you receive a report showing messages sent, delivered and read, conversations started by customers, and how many of them became orders or booked appointments.
A template is a message the company sends first, and WhatsApp approves it in advance, so we write it to pass approval the first time and be useful to the customer: an order confirmation with the order number and deadline, an appointment reminder with an option to cancel, a message saying the goods are with the courier, a post-purchase question asking whether everything is alright, and an offer only to people who requested it. Every template includes the customer’s name and one clear next step, while promotional templates are few and infrequent because every unnecessary message can get a number blocked.
A profile and number registered in your name, approved templates, automatic replies, a catalogue in the conversation, a button on your website and in your ads that is tracked, conversations in one inbox with the customer’s history, and a monthly report by order.
Meta’s fees for business messages are paid to Meta according to its Bulgaria pricing. Google or Meta advertising, website or online store development, and changes to your systems are quoted separately.
We will not message people without their consent, buy or collect databases of phone numbers, bypass WhatsApp’s rules with unapproved bulk messages from a personal phone, or hide the opt-out process. We will not promise you a number of orders: we show what each template and campaign has generated and what we are changing.
What you want to write to customers, when to send it and how many people will reply.
We ask about your consent records, templates and systems and give you the price; we decide between the app and the API.
What we set up, what is a one-off, what is monthly and the exact price.
We register the profile, submit the templates for approval, connect the systems and go live.
Campaigns for customers who have given consent, improved replies and a monthly report by orders.
WhatsApp marketing: €250-€2,500. The exact price is included in the written proposal.
It depends on the scope, which we set out in the proposal. For comparison, here are examples from our portfolio: Vida Luxe: monthly, since 09.2026, Akbari Perfume House: campaigns from 10.2025, monthly management from 09.2026.
If you wish, we can maintain the project for €100-€350 per month. We specify what maintenance includes in the quote.
Yes. Conversations are added to the customer’s history, as shown by the “Contact Center” solution, while order confirmations can be sent only from the shop. If your system has an API, we can connect that too.
For one phone and manual replies, the free WhatsApp Business app is enough. For automated messages, approved templates, multiple operators and a CRM integration, you need the API. We’ll tell you which one you need in the first call, before preparing the offer.
The company can start a conversation only with a WhatsApp-approved template and only with a customer who has given consent. Once the customer replies, you can write to them freely during the following day. That is why we write the templates and submit them for approval in the very first month.
Meta charges for business conversations according to its Bulgaria tariff, and the bill is in your company’s name. Our price covers the setup, templates, campaigns, replies and reporting, and appears as a separate line in the offer.
Yes. Conversations can be added to the customer’s history in your CRM system or exported to customer folders, so the company-not the phone-keeps a record of what was said to the customer.
The automated reply answers frequently asked questions immediately. The rest go to a member of your team in a shared inbox, with the customer’s history next to the message. If you prefer, we can reply during agreed hours; this is a separate line in the offer.
It depends on where your customers message you today. For international customers and B2B, it’s most often WhatsApp; for retail customers in Bulgaria, Viber. Both channels can run together in one inbox, so you don’t have to choose.
The setup is a one-time service. Campaigns and replies are a monthly service with a minimum term stated in the offer, after which you continue month to month. The profile, number and templates remain yours.
Viber, WhatsApp and Telegram on one page.
WhatsApp, Viber, email and phone in one inbox, with the customer’s history.
Where conversations, deals and consents are stored.
Advertising with a button to WhatsApp, counted as an enquiry.
All projects, organised by type of work.
Viber marketing for business: campaigns to customers who have given consent, automated replies, and conversations in one inbox together with email and phone, tracked by orders and enquiries.
Telegram marketing for businesses: a channel for your customers, a bot that answers questions and accepts requests, and website and system notifications that reach your team within seconds.
Custom CRM development for small and medium-sized businesses: customers, enquiries, deals, PDF quotes, tasks and a phone in the browser, with the data kept with you.
An AI chatbot for your website that answers customers about your services, prices and terms, records their enquiry and hands it over to a person; by phone, the voice agent does the same.
Call centre infrastructure for companies with operators: SIP telephony, automatic dialling, call recording, CRM and a live dashboard, built as one system that belongs to you.
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