Viber marketing for businesses means messaging your customers on Viber on behalf of your company: campaigns for a new product or promotion sent to people who have agreed to receive them, automatic replies to frequently asked questions, and conversations collected in one inbox alongside email and phone messages. It is suitable for a shop or company with an established customer base. The price of our marketing packages is €250-€2,500, based on the offers actually sent by us. The number of offers and the date are shown below the price. Viber's fees for business messages are paid separately to Viber. Every month, you see what was sent, to how many people, how many opened and replied to the messages, and how many orders or enquiries came from the campaign.
Владислав БарковManaging Director· Updated The list is yours; we help you collect consent through your forms, in the store and at the checkout.
A new product, promotion or reminder sent to people who have agreed to receive them.
Frequently asked questions get an immediate answer, while the rest reach a person.
Viber, WhatsApp, email and phone in the customer history, as in the “Contact Centre” solution.
Sent, opened, replied to, and the orders or enquiries from each campaign.
Aesthetic centre in Ruse: three Facebook and Instagram posts a week, each about a real treatment offered by the centre, with an image generated from a brief, a custom text template and publishing that does not depend on someone being there that day.
Performance advertising for a perfume brand: over 70 Meta ad creatives, campaigns by season and fragrance, a product catalogue built from store data, server-side tracking, and weekly analysis based on revenue, not clicks.
Luxury brand for women's tights: visual identity and a bilingual online store with card payments and delivery by Econt.
We measure campaigns by orders and enquiries, not by messages sent. Every link in a message leads to a page that tracks who came from Viber and what they did, while for a shop, the order records which campaign it came from. We work only with your data: the list is yours, the consents are yours, and they stay with you. The "Contact Centre" solution at demo.mmm.software shows what Viber, WhatsApp, email and phone look like in one inbox, with the customer's history next to every message. It opens in your browser with one click.
We start with the list: where the numbers came from, who has agreed to receive messages, and how consent will be collected going forward, through the website form, in the shop and at the checkout. Without consent, we do not message anyone. We register the Viber business profile in your name or organise your existing one: name, logo, description, opening hours, and the buttons customers use to write or call you. We write automatic replies to frequently asked questions about opening hours, prices, delivery and address, and organise where questions that require a human response should go.
We prepare the first campaign: which product or promotion, which recipients, with what text and which link. You review it before sending and tell us whether it is approved or what should be changed. We send it within three business days after we have the materials and access. The first report comes after that: sent, delivered, opened, replied to and ordered.
We create a campaign calendar for the month: new products, promotions, reminders and seasonal occasions. We write every message and show it to you before it goes out. We respond to opt-outs immediately: anyone who no longer wants messages receives no more. We check the automatic replies and expand them with the questions that have come up. At the end of the month, you receive a campaign report showing which text and which occasion generated orders, along with a proposal for the following month.
The messages that work best are the ones a customer would want to receive even if they were not advertising: the product they asked about is back in stock; their appointment is tomorrow at ten; their order has been handed to the courier; the product they buy regularly is discounted this week. We keep messages short, use the customer's name and include one link, and send no more than a few per month, because every unnecessary message leads to an opt-out. We organise occasions in a monthly calendar, and you decide which ones to keep. A message that a customer replies to with a question reaches a member of your team in the same inbox, with their order history beside it.
A Viber business profile in your name, an organised list of consents, campaigns you can review before sending, automatic replies, conversations with the customer's history, and a monthly report by orders and enquiries. When connected to a CRM system, every conversation is stored with the customer, alongside their emails and calls.
Viber's fees for business messages are paid to Viber. Advertising on Google or Meta, shop or website development, and SMS campaigns are quoted separately.
We will not message numbers without consent, buy or "find" databases of phone numbers, send the same message every day, or hide the opt-out button. We will not promise you a number of orders from a campaign. We show you what the previous campaign generated and what we are changing.
What you want to write to customers, who to send it to and how often.
We ask about your list, consents and systems and give you a price range.
What we will set up, how many campaigns per month and the exact price.
We set up the profile and automated answers and launch the first campaign within three working days.
Every month: campaigns according to the calendar, opt-outs respected, and a report by orders.
Viber marketing: €250-€2,500. The exact price is included in the written proposal.
It depends on the scope, which we set out in the proposal. For comparison, here are examples from our portfolio: Vida Luxe: monthly, since 09.2026, Akbari Perfume House: campaigns from 10.2025, monthly management from 09.2026.
If you wish, we can maintain the project for €100-€350 per month. We specify what maintenance includes in the quote.
Yes. Conversations are added to the customer history, as shown by the “Contact Centre” solution, and the store order retains the campaign it came from. If your system has an API, we can connect that too.
Yours. We write to your customers who have agreed to receive messages from you. We do not carry or sell lists of numbers; we help you organise yours and collect consent going forward.
No. Marketing messages are sent only to people who have agreed to receive them, and every message includes a way to opt out. An order confirmation or appointment reminder is different: it is part of a service the customer has already requested.
Viber charges for business messages per message according to its own rates, and the account is in your name with Viber. Our price covers preparation, sending, replies and reporting and is listed in the offer separately from Viber's fees.
Within three business days after we have the list, materials and access to the account. You see the message first and say “yes”, then we send it.
After each campaign: sent, delivered, opened, replied to, and orders or enquiries that came through the link in the message. At the end of the month: which occasions and messages brought in the most results, and what we recommend for the following month.
It depends on where your customers contact you today: we start with that channel. In Bulgaria, this is most often Viber for retail customers; for international customers, WhatsApp. We add other channels when there is someone to handle them.
A monthly service. We specify the minimum term in the offer, and after that you continue on a month-to-month basis. The profile, list and consents remain yours even when you stop.
Viber, WhatsApp and Telegram on one page.
Viber, WhatsApp, email and phone in one inbox, with the customer's history.
Where conversations, deals and consents are stored.
When you need to reach new customers, not just your existing ones.
All projects, organised by type of work.
WhatsApp marketing for businesses: WhatsApp Business with approved templates, automated replies, a catalogue in the conversation and all conversations in one inbox, tracked by orders and booked appointments.
Telegram marketing for businesses: a channel for your customers, a bot that answers questions and accepts requests, and website and system notifications that reach your team within seconds.
Custom CRM development for small and medium-sized businesses: customers, enquiries, deals, PDF quotes, tasks and a phone in the browser, with the data kept with you.
An AI chatbot for your website that answers customers about your services, prices and terms, records their enquiry and hands it over to a person; by phone, the voice agent does the same.
An online store with a catalogue, filters, card or cash-on-delivery payments, courier shipping labels, and a connection to your warehouse or ERP system.
We only use analytics and advertising cookies if you accept them. The site works without them too. Details ·
