Dealer Network Software for OEMs and Importers
Dealer network software built for manufacturers and importers running dozens of authorized partners across a region. It covers the full life of every dealer transaction — catalogs and pricing, orders and allocation, warranty claims, after-sales service and dealer scorecards — in one platform connected to the OEM ERP.
What the dealer management system covers
Dealer-specific catalogs and pricing
Each dealer sees its own price list, volume discounts, regional range and live promotions — no more maintaining a spreadsheet per partner.
Orders, reservations and allocation
Dealer orders with priority-based allocation, hard and soft reservations against stock, real-time visibility of in-transit goods and ETA from plant to showroom.
Inventory, transit and priority
Central visibility into warehouse, transit and inter-dealer transfers. On shortages the system suggests the nearest dealer with stock and proposes a transfer.
Warranty claims and approvals
Structured warranty claims workflow with photos, VIN or serial number, diagnostics and automatic checks against the warranty policy — approvals in days, not weeks.
After-sales service and parts
Spare-part orders, service campaigns, recall campaigns and preventive maintenance plans. One view connects sale, installation and service across the product life.
Scorecards, ESG and compliance
Dealer scorecards on sales, sell-through, NPS, claim turnaround and training. ESG and regulatory reports are produced automatically for CSRD, OEM audits and local regulators.
Who it fits
Automotive brands with dealers
Importers and official representatives with a network of showrooms and service centers: vehicle allocation against quotas, warranty claims against the factory policy, VIN-based recall campaigns and full after-sales cycle.
Industrial equipment
Manufacturers of agricultural, construction and intralogistics equipment. Dealers manage long lead times, serialized machines, spare parts and service contracts in a single workspace.
White-goods manufacturers
Large SKU ranges, regional promotions, 2-5 year warranties and dense dealer networks. The system exposes sell-in versus sell-out per partner and region.
How we build DMS for OEM
We do not bend a generic off-the-shelf DMS to fit your business — we build a dealer network software that matches your commercial policy exactly. The stack is proven: PostgreSQL for transactional data and history, a REST API hub as the integration backbone, a Next.js dealer-facing portal localized for every regional market, and a mobile view for service technicians in the field.
The platform sits on top of the OEM ERP rather than replacing it. Orders flow bi-directionally, stock and reservations stay in sync in real time, and financial movements — commissions, bonuses, rebates and claims — are posted as structured documents into accounting. See how we approach API integrations between factory and dealer network.
Multi-language UI supports every locale in the dealer network from a single release. A Polish dealer works in Polish, a Greek dealer in Greek, a Romanian dealer in Romanian — while headquarters sees consolidated reports in one language. Role-based permissions separate HQ, regional manager, dealer principal, salesperson and service technician.
Rollout starts with a pilot of three to five dealers and one product segment, typically over 8-12 weeks. After validation we deploy the wider network in waves — by region or by dealer tier — without disrupting daily operations. See also our custom ERP development for the integration backbone.
Why Saitami for your dealer network software
Faster sell-through
Average acceleration from dealer order to end-customer delivery in the first six months, measured on dealer scorecard data.
Warranty claim errors
Achieved through policy-aware validation, mandatory photos and automatic serial-number matching before a claim is submitted.
Starting investment
Fixed price for the pilot phase with 3-5 dealers. No per-user licensing, no hidden subscription. You own the software outright.
Dealer network software pairs naturally with a partner web portal for the wider B2B channel and with HR personnel software for the OEM's own branches.
Frequently Asked Questions
How is it different from a partner portal?
A partner portal is an ordering and communication channel for a broader B2B network — resellers, installers, agents. Dealer network software is an operational system for authorized dealers and covers the full life of the deal: sale, warranty, after-sales service, claims, scorecards and allocation. A partner portal can sit as a module inside the DMS, but a DMS is never just a portal.
Does it support warranty claims?
The platform supports the full warranty claims workflow. A dealer submits a claim with serial number or VIN, photos, diagnostics and replaced parts. Automatic validation checks warranty period, coverage scope and prior-claim history before routing for approval. The OEM team approves, rejects or returns for clarification from a single screen — usually within days, not weeks.
How many dealers can work on the platform?
The platform is designed for networks of 5 to 500+ dealers across multiple countries in parallel. PostgreSQL and a horizontally scalable API architecture absorb hundreds of thousands of orders per year without performance drop. Role-based permissions, regional hierarchies and a multi-language interface keep the UX simple even for very large partner networks.
How much does dealer network software cost?
Dealer network software starts from €9,400 for a pilot covering 3-5 dealers and one product segment. A full rollout across 30-80 dealers with warranty claims, after-sales service and ERP integration typically lands between €28,000 and €72,000. Pricing is fixed against the agreed scope, paid in milestones, and never includes per-dealer or per-user license fees.
Ready to unify your dealer network?
Book a 45-minute free consultation. We walk through your current dealer operation, demo our dealer network software live, and leave you with a concrete pilot plan at a fixed price and timeline.
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