Booking System built bespoke for your business
A booking system from Saitami is online software that lets your customers reserve an appointment, table, room, car or service themselves, any time, while your team sees everything in one shared calendar. We build it bespoke for your process — salon, clinic, restaurant, rental, sports or consulting — with automatic reminders, online payment and double-booking protection. We connect it to your website, Google Calendar and payment provider. Prices fixed in EUR, no monthly per-resource fee, no vendor lock-in.
The problem — phone-and-notebook bookings leak revenue
When bookings go through phone, messages and a paper notebook, the business loses in three places at once. First — customers who want to book in the evening or at the weekend cannot, and go elsewhere. Second — double bookings and forgotten appointments, because nobody tracks one shared calendar. Third — no-shows without warning that leave an empty slot which could have earned revenue.
A booking system solves all three. The customer books themselves, 24 hours a day, sees real availability, gets an automatic reminder and confirms, while your team works from one shared, always-current calendar.
What we deliver
- ✓Online booking 24/7 — customers book from your website or a link, see real availability and pick a convenient slot with no phone call.
- ✓Shared team calendar — all staff, rooms, tables or machines in one view, with protection against double bookings and resource clashes.
- ✓Automatic reminders — SMS, email or Viber reminders before the appointment cut no-shows, with no one manually calling customers.
- ✓Online payment and deposit — accept payment or a deposit at booking time via Stripe or a Bulgarian payment provider to bring no-shows down.
- ✓Rules to your measure — working hours, service duration, buffer between bookings, group reservations, recurring slots — to match your real process.
- ✓Integrations — two-way sync with Google Calendar, link to your website, CRM and payment provider. See also API integrations.
- ✓Occupancy reports — a dashboard with load per day, most-booked services, revenue per slot and no-show rate, so you can optimise the schedule.
The system is built as custom software on your real process, not as a generic booking template you try to squeeze your business into.
How we build a booking system
The process is scoped for a working system in 4-7 weeks. We start from the real way you take bookings today and build on it.
1. Process discovery
We walk through your services, resources, working hours and booking rules. We clarify what the exceptions look like — breaks, group bookings, seasonal changes.
2. Customer-flow design
We design a short, clear booking step — minimum fields, real availability, mobile view. The simpler the flow, the more completed bookings.
3. Development and integrations
We build the calendar, the rules and the admin panel, and connect Google Calendar, the payment provider and your website. Detail on this layer in API integrations.
4. Testing with real data
We test with your real services and schedules, check the edge cases — simultaneous bookings, cancellation, rescheduling — and train your team.
5. Launch and support
We put the system into real use. We stay on monthly support with a fixed SLA — monitoring for errors, adding new services and evolving features to your needs.
Pricing and timeline for a booking system
A solution with online payment, multi-resource logic, a staff portal and deep integrations is €6,000-€16,000 per project. Prices are fixed in EUR, no per-resource or per-booking fee. Saitami has worked since 2013 with over 58 completed projects for 50+ Bulgarian businesses.
Frequently Asked Questions
What kind of business is a booking system for?
Any business that sells time or a limited resource — salons and beauty, clinics and dentists, restaurants, fitness studios, car and equipment rental, consultants, courts and rooms. The system is built bespoke for your specific process and rules.
Why not use an off-the-shelf booking platform?
An off-the-shelf platform is fine if your process is standard. But once you have specific rules — buffers between services, shared resources, group bookings, non-standard pricing — you run into a monthly fee that grows and limits you cannot work around. A custom system is yours and fits your business exactly.
Can it accept online payment?
Yes. We connect the system to Stripe or a Bulgarian payment provider for full payment or a deposit at booking time. A deposit noticeably reduces no-shows, because the customer has a financial commitment to the booked slot.
Does it sync with Google Calendar?
Yes, two-way. Bookings from the system appear in the relevant staff member's Google Calendar, and events added directly in Google Calendar block the slot in the system. No double bookings, even when the team works in both systems.
Does it really cut no-shows?
Yes. The combination of automatic SMS or Viber reminders and a deposit at booking noticeably lowers the no-show rate. The system also lets the customer easily reschedule themselves instead of simply not showing up — so the freed slot can be filled by someone else.
Ready for bookings that run themselves?
Book a short consultation — we review how you take bookings today, point out where you lose revenue, and give you a fixed EUR quote for a custom system.
Book a consultation →Related services: custom software · API integrations