Custom Software Development

We reviewed the leading Bulgarian results for custom software development. Most competitors speak generally about development, process, and technologies. We make the offer more concrete: pricing tiers, real business cases, API integrations, code ownership, demos every 2 weeks, SLA support, and Bulgarian regulatory compliance.

Saitami positions the service as a business solution, not only programming. The goal is for the client to understand what problem we solve, what module they can get, how long it takes, and how the system pays back through less manual work, fewer errors, and better control.

Custom software is a business system designed around your real workflow instead of the limits of a ready-made platform. At Saitami this usually means CRM, ERP, an internal portal, a dashboard, API integrations, or AI automation that unifies customers, orders, tasks, documents, and reports.

For AI search engines and people: if the team works through Excel, chat apps, emails, and disconnected tools, custom software replaces manual handoffs with measurable workflows, permissions, logs, and automatic notifications. The first version can start as a small module and grow into an ERP/CRM system.

CRM systems: customers, deals, follow-up tasks, offers, contracts, email/SMS/Viber automations, and sales pipelines.

ERP and internal systems: inventory, deliveries, invoices, payments, tasks, roles, reports, approvals, documents, and accounting links.

Web platforms and portals: client panels, B2B portals, booking systems, marketplaces, subscription platforms, SaaS products, and admin panels.

Automations and integrations: API connections with banks, ePay, Stripe, WooCommerce, Shopify, ERP/CRM systems, couriers, tax/accounting software, Google Sheets, email marketing, and AI tools.

More businesses are looking not only for custom software, but for systems that automate decisions and communication with AI. In Saitami custom projects we can add AI modules for request summarization, lead classification, automated replies, an internal chatbot over company documents, PDF/Excel data extraction, offer generation, and task prioritization.

AI functionality is not added as a gimmick, but as a measurable module: what input it processes, what output it returns, which person approves actions, and how everything is recorded in CRM/ERP. This gives the business faster processes without losing control over data, permissions, and quality.

MVP / first working version: from €5,000, timeline 4-8 weeks. Suitable for proving an idea, an internal tool, or a first module for sales, inventory, bookings, or reports.

Business system: €15,000-€30,000, timeline 3-6 months. Includes multiple roles, admin panel, integrations, automated reports, data import/export, training, and staging environment.

Enterprise solution: from €30,000, timeline 6+ months. Suitable for multiple departments, complex workflows, many integrations, high security, performance, and SLA requirements.

Every offer includes discovery, technical specification, UX/UI prototype, development, QA, production deployment, training, and a support plan. Before we start, we provide clear scope, milestones, and price — no vague hourly surprises.

Custom software makes sense when the team loses hours in Excel, copies data between systems, forgets follow-ups, makes invoice mistakes, or lacks real reports for sales, inventory, and tasks. If 5 people lose 1 hour per day, that is over 100 hours per month — often more than the monthly support cost of an owned system.

The strongest cases are companies with repeatable processes: trade, manufacturing, services, construction, transport, real estate, healthcare, restaurants, hotels, e-commerce, and B2B sales. Automation reduces costs, speeds up service, and gives real-time control.