Call Center Software — Agents Do More in Less Time
Call center software from Saitami means one workspace where the agent sees the call, the customer and their history on a single screen, dials with one click and logs everything without manual entry into three different systems. We build call center software for Bulgarian companies — inbound and outbound campaigns, queues, scripts, recordings and a real dashboard for the manager. Rollout in 4-8 weeks, prices fixed in EUR, the code stays yours.
Why scattered software costs you sales
In most Bulgarian call centers the agent works with a phone in one hand, Excel for leads, a separate CRM and a notebook for notes. Every call wastes minutes switching between windows, duplicating entry and forgetting notes. The manager, in turn, has no real picture — statistics are made by hand at the end of the day, when it is already too late to react.
- ✓Switching between systems — the agent moves between phone, Excel and CRM on every call and loses seconds that add up to hours.
- ✓Manual dialling — outbound campaigns crawl because the agent dials numbers by hand instead of the system doing it.
- ✓Lost notes — the call outcome lives in a notebook or the agent's head, not the system.
- ✓Zero visibility for the manager — without a real dashboard you do not see who makes how many calls, what conversion is, or where the queue jams.
- ✓Off-the-shelf platforms do not fit — foreign call center platforms charge per user per month and still do not cover your process.
What we deliver
One screen with the call, the customer, the history and the script — the agent has everything in front of them, no window switching.
Calls are routed by skill, load and priority, with a voice menu and callback when the queue is long. See call center infrastructure.
The system dials automatically, skips busy and unreachable numbers and hands the agent only connected calls.
The agent follows a dialogue script and fills a structured form so the outcome of every call is consistent and measurable.
Every conversation is recorded and archived; the manager listens to selected calls and scores against a checklist.
A real dashboard with live calls, conversion per agent, queues and load by hour. See custom software.
How we build call center software
The software is custom because every call center works differently — sales, support, debt collection and bookings each have a different process. So we build on your real flow, not a template.
1. Process discovery
We watch how your agents work, map the call types, scripts and which data is entered where. Output: a prioritized roadmap.
2. Workspace prototype
In 4-6 weeks we ship a first working version of the agent screen that a real team uses daily, and iterate on weekly sprints.
3. Telephony and integrations
We connect the software to your phone exchange, CRM and databases. Details in custom software.
4. Team training
We train agents and managers on real calls, with your scripts and data, not a sandbox.
5. Support and evolution
We stay on monthly support with a fixed SLA — adding campaigns, reports and scenarios as the call center grows.
Pricing and timeline
A full platform with outbound campaigns, scripts and deep integrations is €12,000-€28,000. Monthly support starts at €300, with no per-user fee. Saitami is a Bulgarian team with 58 projects since 2013 — the code and data stay yours.
Frequently Asked Questions
How much does call center software cost?
Custom software with an agent workspace, inbound queues and a manager dashboard starts from €6,000. A full platform with outbound campaigns, scripts and deep integrations is €12,000-€28,000. Monthly support starts at €300, with no per-user fee — you add new agents with no price jump.
Why custom software instead of an off-the-shelf platform?
Off-the-shelf call center platforms charge per user per month and impose their process. Custom software builds on your real flow, has no per-seat fee and the code stays yours — no vendor lock-in.
Does it connect to our phone exchange?
Yes. We integrate the software with a VOIP exchange or SIP trunk so the call, dialling and recording run through one workspace. See call center infrastructure.
Is it suitable for outbound sales too?
Yes. The system supports outbound campaigns with automatic dialling, scripts and outcome tracking by agent and by campaign.
How many agents does it support?
We build for teams from 3 to 200+ agents. The architecture scales with your growth without having to switch platforms when you double the team.
Ready for a call center that runs like a system?
Tell us how your agents work — within a week you get a process map and a fixed EUR quote.
Book a discovery meeting →Related services: call center infrastructure · custom software