How Much Does Call Center Infrastructure Cost?

Call center infrastructure pricing: from €3,000 for basic setup to €30,000+ for SIP, CRM, operator dashboard, recordings, reports, and ERP integrations.

Pricing Packages

Basic setup

€3,000-€6,000
3-6 weeks
  • SIP telephony
  • Operator accounts
  • Basic CRM
  • Call history
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Call center CRM

€6,000-€15,000
6-12 weeks
  • Lead routing
  • Recordings and statuses
  • KPI dashboard
  • Follow-up automation

Enterprise contact center

€15,000-€50,000+
3-6 months
  • Multiple teams/campaigns
  • ERP integrations
  • QA and reporting
  • SLA support

What Affects the Price

Number of operators

More operators mean permissions, routing, KPI reports, recording storage, and monitoring.

Telephony and channels

SIP, inbound/outbound campaigns, Viber/WhatsApp/Telegram, and email can be unified in CRM.

Reporting and control

Real value comes from dashboards: who calls, who closes, follow-up quality, and where leads are lost.

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Pricing FAQ

Yes. Call center infrastructure should usually be directly connected to CRM to avoid lost calls and manual spreadsheets.

It can, if legally and operationally appropriate. We add access permissions and storage policy.

Yes. We can build lists, statuses, follow-up rules, and reports for outbound teams.

Usually from €200/month depending on criticality, number of operators, and SLA needs.

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How Much Does Call Center Infrastructure Cost? | Saitami.bg | Saitami.bg