How much does a call center system cost?

We include the price of a call center system in the proposal. It depends on the number of operators, channels and reports.

What the project may include

Phone in the browser

  • Calls from the browser
  • Call recording
  • The call stored under the customer in the CRM

Call center with CRM

  • Outbound campaigns with automatic dialing
  • Live supervisor dashboard
  • AI-powered call scoring
  • Shift schedules

Contact center

  • Phone, email, chat, Viber and WhatsApp in one list
  • Tickets with response deadlines
  • Customer portal

What Affects the Price

Operators

More operators mean more permissions, call routing and storage for recordings.

Channels

The phone is the foundation. Every other channel in the same setup is a separate integration.

Lines

Phone lines are arranged with a telecom operator. Their cost is not included in our pricing.

Pricing

How much does your project cost?

Based on 98 of our quotes as of 14 August 2026

What do you need?

Pricing questions

Yes. Each call is stored under the customer in the CRM, together with the recording.

Yes, if your process allows it. Access to recordings is role-based.

Yes. Lists, scripts, statuses and reports for outbound teams.

What do you want us to build?

You describe the project, we come back with questions and a price range, then a demo and a written proposal.

Clients we have worked with

  • KMP Build
  • FIX Bulgaria
  • UnitGold
  • Akbari Perfume House
  • Baytown Machinery
  • Vida Luxe
  • ПроСтруктура
  • Crypto.bg
  • MysteryBet
  • AGA Transfer
  • Avanta
  • Unit.Estate
  • ZapaziChas
  • Labimex
  • Национална асансьорна компания
  • Camélia Désir
  • Elite Call Center
  • Videoto
How much does a call center system cost? | Saitami.bg