How much does a call centre system cost in 2026: what determines the price

A call centre system is priced in a written proposal. What you get at each level, with a real system and solution, what is paid monthly and who owns the lines.

A call center system is not one of the services for which we have enough offers to give an honest price range: we include its price in the proposal once we know how many operators you need, which channels you use and what reports you require. From the systems we have built, we know what affects the price: the number of operators (more operators mean more permissions, call routing and storage for recordings), the channels (the telephone is the foundation, and every other channel in the same list is a separate integration), and the lines, which are arranged with a telecom operator and whose cost is not ours.

Below is what you get at each level, with our own system, a real call centre and a solution you can open, what is paid once and what is paid monthly, and answers to the questions clients ask us: recordings, campaigns and CRM integration.

Managing editor:

Владислав БарковManaging Director· Updated 14 October 2026

What you get at each price point

Level one: phone in the browser

Browser-based SIP calls, call recording, the conversation stored with the customer in the CRM, and incoming calls opening the customer and their history. For a small team that currently calls from mobile phones and then has to work out who said what.

Calls from the browser
Call recording
The call stored under the customer in the CRM
Incoming calls open the customer

An example from our work

The Saitami system

Our own system with a phone in the browser, recordings stored with the customer and an AI summary of every call. The call we use to contact you goes through it.

Level two: call center with CRM

Outbound campaigns with auto-dialling and scripts, a live supervisor dashboard, AI call scoring, shift schedules, and reports by operator and campaign. For teams with dozens of operators, where every minute and every missed contact counts.

Outbound campaigns with automatic dialing
Live supervisor dashboard
AI-powered call scoring
Shift schedules

An example from our work

Elite Call Center

A call center from scratch: telephony, call recording, a proprietary CRM with live monitoring and a team management system. Six months of work.

Level three: contact center

Phone, email, chat, Viber, WhatsApp and Facebook in one list, tickets with response deadlines, a customer portal, an AI assistant that handles initial conversations, and channel-based reporting. Here, the system is the company's customer service operation, not just its phone system.

All channels in one list
Tickets with response deadlines
Customer portal
AI assistant for initial conversations

An example from our work

Solution: MMM Support Desk

Calls, email, chat, Viber and Facebook in one list, tickets with deadlines, outbound campaigns with scripts, a live dashboard and an AI assistant. Open it and click around.

Related pages

Call centre system

What the service includes and the systems we have built.

CRM system

The customer, history and deal behind every call.

AI assistant

A voice agent that answers calls outside business hours.

Custom Software Development

When the call center is part of a larger system.

What Affects the Price

Operators

More operators mean more permissions, call routing, queues and storage for recordings. We ask how many there are today and how many there will be in a year.

Channels

The phone is the foundation. Every other channel in the same list (email, chat, Viber, WhatsApp) is a separate connection with its own price in the proposal.

Lines

Phone lines and numbers are arranged with an operator. We connect the switchboard to each operator via SIP; their per-minute rate is not ours.

What is not included in the price

Phone lines and minutes

Numbers, lines and minutes are provided by a telephone operator and paid to them. We help with the choice and the connection.

Hosting and support

The system and recordings live on servers that are monitored, backed up and updated. Support costs €100-€350 per month for a small team and is listed separately for dozens of operators because of the storage required for recordings.

The AI model

The summaries, call scoring and AI assistant use a model billed by minutes and calls. We include an estimate in the proposal.

Headsets and computers

Your workplace equipment is your responsibility. We can tell you which headsets work well with the browser, but we do not sell them.

How you pay

Before preparing the proposal, we show you the system with your queues and sample calls, and you can call the voice agent on a test number. Then we provide a written proposal covering the operators, channels, reports, timeline and support. The price is final for the scope described.

Payment is made in stages: part at the start and the remainder when the system goes live with real lines and trained operators. Channels planned for later are listed as separate items in the proposal.

The code, data and recordings are yours, with no per-operator licence. That is the difference from rented platforms, where every workstation costs money each month.

Pricing questions

Yes: a phone in the browser with recordings stored with the customer, without campaigns or other channels. This is the first level and covers a small team. Campaigns, the dashboard and additional channels are added once operators are already working in the system.

A phone in the browser connected to an existing CRM: two to four weeks, depending on the lines operator. A call center with campaigns and a dashboard: two to three months. A contact center with all channels: delivered in stages, one channel at a time.

Operators work in the system, and we maintain it for €100-€350 per month for a small team: servers, recording backups, updates and support on request. A new channel or report is quoted separately. We fix errors caused by us at no charge.

Yes. Every conversation is stored with the customer in the CRM, together with the recording and summary, and the incoming call opens the customer. If the CRM is ours, the connection is included in the price; if it is someone else's, we connect through its API.

Yes, if your process allows it and the customer has been informed. Access to recordings is role-based, and the required storage is calculated by the number of calls and included in support.

Yes. Lists, scripts, auto-dialling, statuses and reports for outbound teams, with rules for who can redial which number and when.

Yours, with the operator you choose. The system connects to them via SIP, so changing operators does not mean changing the system. We do not resell minutes.