Virtual PBX — Company Phone with No Hardware, No Cables
A virtual PBX from Saitami means your entire telephony lives in the cloud — no box on the wall, no technician for every change and no separate contract per office. Voice menu, queues, transfer, voicemail and recording are all managed from one web panel. We build a virtual PBX for Bulgarian companies, port your numbers and launch in 1-3 weeks. Prices fixed in EUR, no vendor lock-in.
Why a hardware exchange holds you back
A classic phone exchange is a box on the wall — maintenance needs an on-site technician, every change to a menu or extension is a ticket with a wait, and capacity is fixed by the hardware. When you hire three new staff or open a second office, you hit the limit and pay again. A virtual PBX removes the hardware and gives you control from the browser.
- ✓Technician for every change — adding an extension or changing the voice menu needs an external technician and a wait.
- ✓Fixed capacity — the hardware exchange supports a set number of lines, and growth means buying a new box.
- ✓Tied to the building — the exchange is in one place, and for remote work the phone simply does not ring.
- ✓Zero statistics — you do not know how many calls come through, who takes how many, or what is missed.
- ✓Separate contract per office — each location is its own exchange and calls between offices are billed as external.
What we deliver
Your entire telephony is in the cloud — no hardware in the office, no on-site technician, managed from a web panel. See call center infrastructure.
We build an IVR menu, department queues and schedule-based routing — the customer reaches the right person without wandering.
Every employee has a short extension, transfer is one click, and conference calls are built in.
Voicemail arrives as an email, calls are recorded and archived for quality control and disputes.
Change a menu, add a user or set a schedule yourself from the browser in minutes, with no technician ticket.
We link the exchange to your CRM — an incoming call shows the customer and calls are logged. See API integrations.
How we implement a virtual PBX
The move to a virtual PBX is fast and disruption-free — the old lines stay live until the new configuration is tested and stable.
1. Capturing the structure
We map departments, extensions, voice menus and working schedule — the basis of the new configuration.
2. Configuring the exchange
We build the IVR menu, queues, schedules and access rights in the cloud and test every scenario before launch.
3. Number porting
We move your company numbers to the virtual PBX via the legal portability procedure, with no change for customers.
4. Training and go-live
We show the team the web panel and apps, run the PBX in parallel with the old one, then switch off the hardware.
5. Support
We stay on monthly support — monitoring quality, helping with expansions and evolving scenarios. See also custom software.
Pricing and timeline
A PBX with several offices, a deep IVR tree and CRM integration is €2,000-€6,000. Monthly support starts at €120. Saitami is a Bulgarian team with 58 projects since 2013 — you manage the PBX yourself from the browser.
Frequently Asked Questions
How much does a virtual PBX cost?
Rollout starts from €900 for a small office — it includes configuring the IVR, queues, extensions and training. A larger PBX with several offices and CRM integration is €2,000-€6,000. Monthly support starts at €120, plus voice minutes by volume.
Do I need hardware?
No. The virtual PBX lives entirely in the cloud. Staff talk from an app on a computer or mobile phone; desk IP handsets are optional, not required.
Can I make changes myself?
Yes. The web panel gives you control — you add a user, change a voice menu or schedule in minutes, with no technician ticket and no wait.
Do I keep my numbers?
Yes. Your company numbers are ported to the virtual PBX via the legal portability procedure. Customers keep calling the same number.
Does it work for several offices?
Yes. One virtual PBX serves all your locations with a shared extension scheme — calls between offices are free. See API integrations to link your systems.
Ready for an exchange with no box on the wall?
Tell us how your telephony is structured — within a few days you get a configuration and a fixed EUR quote.
Request a consultation →Related services: call center infrastructure · API integrations