AI Chatbot — Lom
An AI assistant that answers customers about your services, prices and terms and hands the conversation over to a person.
We build AI assistants that answer questions based on the content you provide — services, prices, terms and conditions, and documents. When the answer isn’t there, the assistant records the contact details and hands the conversation over to a member of your team. A working example is the “Voice Agent” demo: it answers the phone and speaks Bulgarian.
We work from Sofia with clients across the country — remotely, and on-site when the project requires it.
It depends on the scope—we’ll include it in the quote.
What you get
- Answers based on your data
The assistant uses the content you provide: services, prices, terms and documents.
- Hands over to a person
When the answer is not in the content, it records the contact details and notifies the team.
- On your website and over the phone
It works as a website chat and, as a voice assistant, over the phone too.
- Conversation history
Review what customers have asked and expand the answers.
How we work
- 1You describe the questions
What do your customers ask most often, and through which channel?
- 2Questions and price range
We ask about the content and channels and give you a price range.
- 3Demo with your questions
The assistant answers real questions from your customers even before you receive the proposal.
- 4Written proposal
Channels, integrations and an exact price.
- 5Launch and refinement
We launch the assistant and refine its answers based on real conversations.
Questions and answers
How much does it cost?
It depends on the scope—we’ll include it in the quote.
How long does it take?
It depends on the scope—we’ll include it in the quote.
What happens after launch?
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
What happens if the assistant does not know the answer?
We configure it to answer only based on the content provided. When the answer is not there, it records the contact details and hands the conversation over to a person.
Can it answer the phone?
Yes. The “Voice Agent” demo answers calls, speaks Bulgarian, distinguishes urgent cases from routine ones and hands the case over to the on-call team.
Can I see what customers are asking?
Yes. Conversations are saved and you can read them at any time.
