Privacy Policy

1. General Information

This Privacy Policy describes how Национална софтуерна компания ЕООД (trading as Saitami.bg), UIC 208838185, with registered office and management address at гр. София 1680, р-н Красно село, ул. Хайдушка гора 59, вх. Б, ет. партер, ап. А1, collects, uses and protects your personal data when you visit saitami.bg and use our services.

2. Data We Collect

When interacting with our website and services, we may collect the following categories of personal data:

• Contact data: name, email address, phone number, company name - provided voluntarily through our contact form or chat.
• Technical data: IP address, browser type, operating system, screen resolution - collected automatically when visiting the site.
• Usage data: pages visited, time of visit and interactions with the site, collected through analytics tools only with your consent.
• Service search: the text you type into the AI service search to get a suggestion.

3. How We Use Your Data

• To respond to inquiries and provide quotes
• To improve the website and user experience
• To send marketing communications (only with your consent)
• For statistical analysis and advertising campaign optimization
• To fulfill contractual obligations

4. Cookies

We only set statistics and advertising cookies after you give your consent in the cookie banner. You can change your choice at any time using the “Cookies” link at the bottom of every page. The site sets:

• sai_consent: remembers your choice in the banner. Necessary; 180 days.
• sai_cid, sai_attr_first, sai_attr_last: our browser identifier and where the visit came from (ad campaign, search engine, referral), plus a copy of the campaign parameters in browser storage (saitami_attribution). Only with consent for statistics or advertising; 1 year.
• _ga, _ga_<identifier>: Google Analytics 4, pages visited and where visitors come from. Only with consent for statistics; up to 2 years.
• _clck, _clsk: Microsoft Clarity, how the page is used. Only with consent for statistics; up to 1 year.
• _gcl_au: Google Ads, which ad led to the visit. Only with consent for advertising; 90 days.
• _fbp, _fbc: Meta Pixel (Facebook, Instagram), which ad led to the visit. Only with consent for advertising; 90 days.

Without cookies or personal data, our server only counts visits in aggregate: which page was opened, where the visit came from, which country it came from, and what type of device was used (phone or computer). Without consent, Google Analytics and Google Ads send only cookieless signals without an identifier (Google Consent Mode). An enquiry you send through the form always reaches us so that we can reply; we report it to Google and Meta as an advertising result only with consent to advertising.

5. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted partners solely to provide our services: Google (analytics, advertising), Microsoft (Clarity), Meta/Facebook (advertising), Google AI (AI-powered service search). All partners comply with GDPR.

6. Your Rights

Under GDPR and Bulgarian law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

7. Data Retention

We store your personal data for the period necessary to fulfill the purposes for which it was collected, or as required by law. Contact form data is stored for up to 2 years, unless there is an active business relationship.

8. Data Security

We use SSL encryption and modern security measures to protect your data. Access to personal data is restricted to authorized persons only.

9. Contact

For questions about personal data processing, please contact us:

You have the right to file a complaint with the Commission for Personal Data Protection (CPDP) at: 2 Prof. Tsvetan Lazarov Blvd., Sofia, or at cpdp.bg.