Call center infrastructure — Popovo
Telephony, CRM, call recording and a live dashboard for a call center, built as one system.
We build call centers from the phone line to reporting: SIP telephony, automatic dialing, call recording and a CRM with each customer’s history. That is how we built Elite Call Center—with Vicidial and Asterisk on an A1 SIP line. The “Contact Center” demo shows how phone, email, chat, Viber and WhatsApp come together in one inbox.
We work from Sofia with clients across the country — remotely, and on-site when the project requires it.
It depends on the scope—we’ll include it in the quote.
What you get
- SIP-based telephony
Inbound and outbound calls over a SIP line, as in Elite Call Center.
- Automatic dialing
The system dials the next number on the list and displays a script for the operator.
- Recording every call
Recordings are stored in the client’s CRM system and evaluated automatically.
- Live dashboard
The supervisor can see the queues and listen to calls live.
- All channels in one inbox
Phone, email, chat, Viber and WhatsApp with a shared history, as in the “Contact Center” demo.
How we work
- 1You describe your call center
How many operators you have, what types of calls you handle and which systems you use today.
- 2Questions about the lines
We ask about your numbers, telecom operator, CRM system and reports.
- 3System demo
We show the operator screen and dashboard with your queues.
- 4Written proposal
Components, integrations, exact price and timeline.
- 5Connection and go-live
We connect the lines, migrate the data and train the operators.
Questions and answers
How much does it cost?
It depends on the scope—we’ll include it in the quote.
How long does it take?
It depends on the scope—we’ll include it in the quote.
Who owns the code, recordings and data?
Yours. The code, call recordings and customer database are handed over with the project.
What happens after launch?
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
Can you connect it to my CRM system and telecom operator?
Yes. In Elite Call Center, we connected an A1 SIP line to Vicidial and a CRM system that stores every call recording. The “Contact Center” demo adds email, chat, Viber and WhatsApp to the same history.
Can operators work from home?
Yes. Operators talk through the browser, while recordings and history remain in the system.
How do we monitor call quality?
The supervisor can listen live or join the call. Recordings are evaluated automatically, as in Elite Call Center.
