CRM for Small Business — without the enterprise bloat
A CRM for small business built for teams of 1 to 30 people. Contacts, pipeline, tasks, email and calendar sync, simple reports and mobile — without the enterprise modules nobody opens. Onboarding under one hour, real value in your first week.
What the system covers
Contacts and companies
One clean database for clients, suppliers and partners. Phone and email deduplication, tags, notes and full communication history in one place.
Simple sales pipeline
Drag-and-drop stages (lead, quote, negotiation, won), expected value and close date. No 14 mandatory fields per deal — only what your team actually uses.
Tasks and reminders
Follow-up on every deal with automatic email and mobile push reminders. No more forgotten calls or "let's reconnect next week" threads hanging forever.
Email and calendar sync
Two-way sync with Gmail, Outlook and Google/Microsoft Calendar. Every sent or received email auto-attaches to the right contact, no manual copy-paste.
Simple reports
Weekly pipeline, conversion rate per stage, activity per rep. Three or four reports you will actually open — not 40 dashboards nobody ever looks at.
Mobile app
Native iOS and Android. Add a contact, log a meeting note, tick a task while on the road. Works offline and syncs when connectivity returns.
Who it fits
Micro and small firms (5-30 people)
You have 1-5 people in sales and do not need a 200-module enterprise platform. You want a clean pipeline, contacts in one place and visibility without Excel gymnastics.
Freelancers scaling up
You started solo, now have 2-3 people, and the notebook is no longer enough. You need a lightweight CRM that grabs contacts from the phone and does not require a dedicated admin.
Services: consultants and agencies
Consulting practices, marketing agencies, accounting and law firms. Long cycles, repeat clients, need for clean history — exactly what the system does best.
How we build it
We do not resell HubSpot or Pipedrive. We build your own simple CRM software on a proven stack: PostgreSQL for data, Node.js for business logic, Next.js for the web UI, React Native for the mobile app. The system is yours — no per-user fees, no hidden subscription, no risk of the vendor doubling the price next year.
We start with a half-day conversation: what your contacts look like, how a sale flows from first touch to invoice, which stages actually carry value. From that map we lock the MVP scope — typically contacts, companies, pipeline, tasks and email sync. Extra modules ship later, or never if they turn out to be unnecessary.
We integrate with Bulgarian accounting (Microinvest, Plus Minus, Ajour), your e-shop platforms (WooCommerce, Shopify, OpenCart) and eMAG marketplace if you sell there. See how we approach custom CRM development and the broader software development service.
Onboarding takes under one hour for the core users. We import contacts from Excel, vCard or Google Contacts, configure pipeline stages to match your process, and people start working the same afternoon. After go-live we stay on an SLA support contract and ship small changes in days, not weeks.
Why Saitami for your small-business CRM
Follow-up consistency
Average uplift in follow-up coverage after 90 days — leads no longer fall through the cracks.
Team onboarding
Import, pipeline setup and training — under 60 minutes for core users. No two-week "learning the system" phase.
Starting investment
Fixed price for the MVP package, no monthly per-user fees. You own the system outright from day one.
Growing into the B2B segment? See our CRM for B2B sales. Need inventory, invoicing and accounting too? Check out ERP for small business on the same architecture. Small-business CRM is often a starting point, not the final stop.
Frequently Asked Questions
How does this CRM for small business differ from HubSpot or Pipedrive?
HubSpot and Pipedrive are generic global products. Our CRM for small business is built for your exact process, integrated with Bulgarian accounting, e-shop platforms and eMAG. You pay once instead of per user, and the system is your property. The fields, stages and reports match your workflow, not somebody else's generic best practice.
How long does onboarding take?
For small teams of 1-5 users, onboarding takes under one hour for the core functions — contact import, pipeline configuration and a short training session. Additional users join in minutes. During the first week we stay close for questions and fine-tuning. There is no 200-page manual to read first.
Does it work on mobile and offline?
Yes. You get a native mobile app for iOS and Android. View contacts, add meeting notes, tick off tasks and move deals through the pipeline directly from your phone. The app works without internet too — it stores changes locally and syncs automatically when the connection returns. Built for field sales reps.
How much does a small business CRM cost?
A CRM for small business with us starts from EUR 1,800 for an MVP package with contacts, pipeline, tasks and email sync for a team of up to five. Mid-size projects with extra integrations and a mobile app typically land between EUR 3,500 and EUR 6,000. Pricing is fixed against scope, with no per-user subscription. Optional SLA support after go-live.
Ready for a CRM your team will actually use?
Book a 30-minute free consultation. We walk through your sales process, demo our CRM for small business live, and leave you with a concrete phase-one plan at a fixed price and a timeline under one month.
Book a free consultation →