CRM WhatsApp & Viber Integration
A CRM WhatsApp Viber integration connects the channels your customers actually message on straight into the CRM. Every conversation is logged automatically on the contact record, the team replies from one place, and nothing gets lost in a salesperson's personal phone.
What the integration covers
Every chat on the contact record
100% of WhatsApp and Viber conversations logged automatically against the right contact and deal — full history, no manual copy-paste from a phone.
Send straight from the CRM
Reps write and reply inside the familiar CRM screen with no app switching. One conversation, one thread, one source of truth.
Templates and approved messages
WhatsApp Business templates with variables, support quick replies and Viber campaign messages — approved, versioned and one click away.
Team assignment
Inbound messages route to the right rep or support agent by rules — round-robin, by language, by product or by deal owner.
Automation triggers
A stage change, new order or due date fires a message automatically — confirmations, reminders and NPS surveys, with no manual work.
Opt-in and compliance
Recorded consent per contact, WhatsApp 24-hour window enforcement and a full audit log — peace of mind on GDPR and platform policy.
Who it fits
Sales teams
In markets where customers message rather than call, a WhatsApp reply within minutes wins the deal. All communication stays in the CRM even when a rep leaves.
Support and e-commerce
Order status, returns and questions flow through Viber and WhatsApp with templates and automated replies, while agents see full context from history.
Real estate
Agents juggle dozens of parallel chats. A thread logged on the record means every viewing, offer and appointment is traceable and handed over cleanly.
How we build it
We do not resell someone else's SaaS. We build the CRM WhatsApp Viber integration on the official business APIs: the WhatsApp Business Platform (Cloud API) and Viber Business Messages, wired to your CRM through a secure backend layer with real-time webhooks.
Inbound messages map to a contact by phone number; with no match, a lead is created tagged with the channel source. Outbound is sent from the CRM with opt-in and 24-hour window checks. The full thread — text, media, delivery status — is kept on the record. One contact, one history.
We start with one to two days reviewing the process — which channels you use, who replies, what templates and routing rules you need. From that map we lock the MVP scope: typically two-way WhatsApp, record logging and basic templates. Viber and automation ship in later sprints.
We also wire the integration into your other systems — phone PBX, ERP, e-commerce and accounting — so one action in the CRM drives the whole process. See how we approach API integrations for existing landscapes.
Go-live happens in stages: one team first, then the whole organization. After go-live we stay on an SLA-backed contract and watch for platform policy changes so your channel never stops unexpectedly.
Why Saitami for your CRM WhatsApp Viber integration
Faster response
Average improvement in first-response time after a unified inbox lands in the CRM, measured on real client data.
Conversations logged
Every WhatsApp and Viber chat sits on the contact record — zero communication lost in the team's personal phones.
Starting investment
Fixed price for the MVP phase. No per-user licensing, no hidden subscription. You own the integration outright.
Messaging integration often runs alongside a CRM PBX integration and sales automation software on a single architecture. See also our WhatsApp marketing campaigns.
Frequently Asked Questions
How is every chat logged on the contact record?
Every WhatsApp and Viber chat is logged on the contact record through real-time webhooks from the business APIs. The message is matched to a contact by phone number; with no match a new lead is created tagged with the channel source. Text, attachments and delivery statuses stay as one full thread in the CRM forever.
Can we send messages straight from the CRM?
Yes — reps send WhatsApp and Viber messages straight from the CRM without opening a phone or a separate app. The system checks opt-in consent and the WhatsApp 24-hour window, offers approved templates with variables and supports quick replies for support. Everything sent stays in the same thread on the record.
Does the integration respect opt-in and GDPR?
The integration respects opt-in rules, GDPR and the WhatsApp and Viber platform policies by design. Each contact's consent is recorded with date and source, outbound outside the 24-hour window goes only through approved templates, and a full audit log documents who sent what and when.
How much does a CRM WhatsApp Viber integration cost?
A CRM WhatsApp Viber integration starts from €2,200 for an MVP with two-way WhatsApp and record logging and typically lands between €6,000 and €14,000 for a full scope with Viber, automation, team routing and a template library. Pricing is fixed against the agreed scope and never includes per-user fees.
Ready to bring every conversation into the CRM?
Book a 45-minute free consultation. We walk through your channels and process, demo a CRM WhatsApp Viber integration live, and leave you with a concrete phase-one plan at a fixed price and timeline.
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