Delivery Management System
Saitami builds a platform orchestrating the full workflow from order through pick & pack, multi-carrier dispatch, in-transit notifications, proof of delivery and invoice. One dashboard unifies e-commerce orders, carrier APIs, customer messaging, exception handling and returns in real time.
What the platform includes
Order-to-delivery workflow
A single pipeline from inbound order through pick & pack, waybill, carrier hand-off, in-transit, delivery, POD and invoice. Every stage has an owner, an SLA and auto-escalation — no orders stuck in spreadsheets.
Multi-carrier routing rules
Automatic carrier selection by destination, weight, COD, urgency and price — Speedy for Sofia, Econt for province, DPD for B2B pallets, in-house for downtown. Live tariff comparison and waybill posted via API.
Packing list and waybill
Auto packing list with barcode per SKU, scan verification at packing and waybill print for Speedy, Econt, DPD or DHL. VAT-compliant waybills with QR codes reach the customer before the parcel ships.
SMS / Viber / email notifications
Event-driven messages at confirmation, packing, hand-off, departure, ETA and delivery. Every customer gets a branded live-tracking link aggregating statuses across all carriers in one screen.
Exception management
A queue for failed delivery, refusal, damage, wrong address and uncollected COD. Each case has an owner, a deadline and audit trail. The platform suggests the next step: redispatch, return, refund or claim.
POD, signature and return automation
Proof of delivery with electronic signature, GPS, timestamp and parcel photo. Returns run through a self-service portal, auto reverse-logistics waybill, warehouse intake check and refund to the original payment method.
Who it is for
Online stores with 100+ orders per day
E-commerce operations where manual waybills and "where is my order" calls already consume two headcounts. The platform automates 80% of the routine and keeps conversion high through accurate ETAs.
Omnichannel retailers
Retailers with physical stores, an online site, marketplaces (eMAG, Allegro, Amazon) and a B2B channel. Orders from every channel land in one board, share the same SLA rules and trigger branded notifications.
B2B distributors with complex deliveries
Distributors where each drop is 20-200 SKUs on a pallet and needs a booked slot, unloading dock and authorized signature. The platform runs appointment scheduling, document packs and POD workflows.
How we build your delivery management system
1. Workflow mapping and SLA
We map the current process — who does what, where it breaks, which steps are wasted. We define SLAs per stage (for example "waybill within 30 minutes of payment"), escalation rules and owners. Output: a BPMN diagram that drives the configuration.
2. Backend and data model
PostgreSQL for orders, shipments, statuses, exceptions and returns. Node.js TypeScript services and an event-driven bus for notifications and status updates. A full audit log gives complete history for any dispute. See custom software development.
3. Carrier and e-commerce integrations
REST API to Speedy, Econt, DPD and DHL for waybills and tracking. Webhooks on every status change. Inbound from WooCommerce, Shopify, OpenCart, eMAG and your ERP, plus Stripe. See API integrations for business.
4. Dashboard and timeline UI
A React and Next.js dashboard with order timeline, kanban for exceptions, real-time map for in-transit parcels and KPI cards. A branded tracking page on your domain — your design, not a generic carrier template.
Why Saitami
status calls
fewer "where is my order" tickets after branded tracking and notifications go live
on-time deliveries
higher share of parcels inside the promised window after SLA rules ship
starting investment
base workflow, two carriers, one e-commerce channel, no monthly fees
Related: software for shipping and logistics for international freight and software for restaurants and bars for HoReCa with a food-delivery arm. Also API integrations to connect with your ERP, accounting or CRM.
Frequently Asked Questions
How is it different from a regular shipping module?
Shipping modules in WooCommerce or Shopify only print a waybill and stop. An orchestration platform handles the whole workflow — pick & pack, rule-based carrier selection, exception management, return automation, branded tracking and SLA escalation. It is not just "how to ship" — it manages every consequence of every parcel from A to Z, including the messy 5%.
Can it pick a carrier automatically by rules?
Yes. You define rules such as "Sofia downtown under 3 kg → in-house courier", "province with COD → Econt", "B2B pallet → DPD", "cross-border → DHL". The platform checks all eligible carriers in real time, compares tariff and SLA and posts the waybill via API. Manual operator override is available for edge cases.
Does it send notifications to the customer?
Yes — SMS, Viber and email at every key event: confirmation, packing, hand-off, in transit, ETA and delivery. Every customer also gets a link to a branded tracking page with timeline and live status from all carriers. Copy, channels and branding are fully configurable — from logo to tone of voice.
How much does a delivery management system cost?
A starter build with base workflow, two carriers (for example Speedy and Econt), one e-commerce channel and branded tracking begins at €4,600 one-off. Larger rollouts with 4+ carriers, exception workflow, return automation and ERP or WMS integration usually land between €11,500 and €30,000. No monthly license fees — you own the code on delivery.
Ready for a predictable order-to-delivery cycle?
Share your workflow and order volume and we will scope a concrete delivery management system rollout with an estimate of the support hours you will save.
Book a demo →