Hotel Software — PMS, Channel Manager and Online Booking in One
Hotel software from Saitami means a PMS for the front desk, a channel manager to Booking.com and Expedia, your own booking engine on the site and a housekeeping module, all connected in one system with no double entry. We build the solution around the real flow of the hotel — from the reservation through check-in, invoicing and guest registration in the Bulgarian tourist information system (ESTI) to the statistics report and the tourist tax. It works for a hotel, a guesthouse, an apartment complex or a chain; it supports fiscalization under Ordinance H-18, check-in in Bulgarian and English and real-time room availability. Prices are fixed in EUR, with no per-reservation commission and no per-room subscription.
Why hotels lose revenue without connected software
In a hotel of 20-120 rooms, revenue depends on occupancy, room rate and zero overbooking. When the PMS, the channels and housekeeping are not connected, each of those three factors leaks unnoticed.
- ✓Overbooking from manual updates — availability is updated separately in Booking, Expedia and the site; at peak two reservations land on one room and the hotel pays to relocate the guest next door.
- ✓Rates that do not react to demand — tariffs are changed by hand once a week; weekends and city events go out at low-season prices and the hotel loses realizable revenue.
- ✓Housekeeping on paper — maids get a paper list; the front desk does not know in real time which room is ready and makes the guest wait in the lobby.
- ✓Manual ESTI registration — guest data is re-keyed into the unified tourist information system; errors, delays and a sanction risk on inspection.
- ✓Tourist tax on a calculator — overnight stays are counted by hand for the municipal tax and the monthly statistics; mismatches with real check-ins and wrong declarations.
- ✓Direct bookings neglected — with no booking engine on the site, all traffic goes to OTA channels at 15-18% commission instead of the hotel selling direct.
What we deliver in the hotel software
Room rack chart, check-in and check-out, guest folio, group reservations, surcharges and invoicing. The receptionist sees availability and the status of every room in real time.
Two-way sync with Booking.com, Expedia, Airbnb and Hotels.com — availability and rates update automatically, reservations enter the PMS directly. End of overbooking.
Your own module for direct reservations on your site with online payment and no commission. Every direct booking is revenue saved from the OTA channels.
Maids see tasks on a phone, mark a room as ready and the front desk checks the guest in at once. Clean / dirty / out-of-order statuses are real time.
Automatic guest registration in ESTI, calculation of the tourist tax and the monthly statistics based on real check-ins, with no manual counting.
Seasonal rates, packages, early booking, occupancy, ADR and RevPAR reports. Pair with business software for a management dashboard.
How we roll out hotel software
A hotel runs 365 days and cannot stop taking guests. So we roll out in phases, usually outside peak season, and ship the PMS and channel manager first.
1. Hotel and channel walkthrough
We come on-site, walk the front desk, housekeeping and restaurant, map the reservation flow and document all channels, rates and room types.
2. PMS and channel manager in 4-5 weeks
We set up the PMS with the real rooms and rates and connect Booking, Expedia and the other channels. From that point availability is in sync and overbooking disappears.
3. Booking engine and online payment
We launch a booking engine on your site with online payment so you win direct reservations with no commission. See also custom software development for non-standard processes.
4. Housekeeping, ESTI and fiscalization
We add the housekeeping module for the maids, automatic ESTI registration, the tourist tax calculation and the fiscal printer link.
5. Training and support
We train front desk, housekeeping and manager on real reservations, not on slides. After go-live we stay on monthly support with same-business-day response and evolve the system with the hotel's needs.
Pricing and timeline
A full package with a booking engine, housekeeping and ESTI is €11,000-€20,000 depending on hotel size. Prices are in EUR; code and data stay with you. See also custom software development and business software.
Frequently asked questions
How much does hotel software cost?
A PMS and channel manager with room and rate setup start from €5,500. A full solution with a booking engine, housekeeping and ESTI integration is €11,000-€20,000 depending on hotel size. Monthly support is from €140 with no per-reservation commission.
Does it connect to Booking.com and Expedia?
Yes. The channel manager runs two-way sync with Booking.com, Expedia, Airbnb and Hotels.com — availability and rates update automatically and new reservations enter the PMS directly. This removes overbooking from manual updates.
Does it support ESTI and the tourist tax?
Yes. The system registers guests in the unified tourist information system automatically and calculates the tourist tax and monthly statistics based on real check-ins. This removes manual entry and the sanction risk.
Is it suitable for a guesthouse or apartments?
Yes. The system works for a hotel, a guesthouse, an apartment complex and rental villas. For small properties we ship a lean PMS with channel manager and booking engine; for chains we add consolidated reports per property.
Can we win more direct bookings?
Yes. The booking engine module on your site takes direct reservations with online payment and no 15-18% OTA commission. Every direct booking is revenue that stays entirely with the hotel, not the platform.
Ready for connected hotel software?
Send a short brief — property type, room count, which channels you use and the three most painful points. Within 5 business days we visit and deliver a phased plan with real EUR pricing.
Book a hotel walkthrough →Related services: custom software development · business software