AI Phone Assistant — answers every call for you
An AI phone assistant from Saitami is software that answers your phone in natural language, understands why the customer is calling and drives the conversation to an outcome — a booked appointment, a placed order, a logged request or a transfer to the right staff member. We build it bespoke for your company, train it on your services and processes, and connect it to your phone system, calendar and CRM. It works 24/7, handles an unlimited number of simultaneous calls and logs everything in your systems. Pricing in EUR, no per-minute charge.
The problem — the phone steals time and still loses customers
In most small and mid-sized companies the phone rings through the day and interrupts real work, while evenings and weekends nobody picks up. One receptionist cannot take several calls at once — at peak hours the line is busy and the customer dials the competitor. The result is missed orders, unscheduled appointments and a team answering the same questions ten times a day.
An AI phone assistant removes the bottleneck. It answers instantly, serves as many parallel calls as come in, handles routine questions itself, and leaves your people only the conversations that genuinely need a human.
What we deliver
- ✓Answers incoming calls — the assistant picks up from the first ring, greets with your company name and understands customer intent from free speech.
- ✓Unlimited parallel lines — ten customers call at once and each gets an answer immediately, with no busy tone and no queue.
- ✓Booking and orders — the assistant checks availability, books the customer, takes an order or logs a service request and confirms by SMS or Viber.
- ✓Qualification and routing — for complex cases the assistant asks clarifying questions, routes to the right department and passes a conversation summary to the staff member.
- ✓Recording and transcript in the CRM — every call lands in your CRM with audio recording, text transcript, topic and outcome, so nothing is lost.
- ✓Voicemail that works — beyond your team's capacity the assistant processes the message, extracts the request and creates a task instead of piling up unheard messages.
- ✓Weekly report — you get a summary of how many calls were handled, which topics dominate and which conversations needed a human.
The phone assistant pairs well with an AI chatbot for web and chat channels, and builds on call center infrastructure when you have high call volume.
How we deploy an AI phone assistant
Deployment is scoped for a working assistant in 3-5 weeks. We start with a clearly defined scope and expand after the first real calls.
1. Call analysis
We review recordings of your calls, group them by topic and decide which the assistant can handle itself and which must reach a human.
2. Building flows and knowledge base
We define the conversation flows, load services, prices and rules, and pick a voice that fits your brand. We test the assistant on sample scenarios before any real customer.
3. Integrations with PBX, calendar and CRM
We connect the assistant to your phone system or SIP carrier, to the calendar for bookings and to the CRM for logging. See also call center infrastructure for the telephony layer.
4. Pilot and fine-tuning
We run the assistant on a share of calls, listen to recordings together and adjust flows and phrasing until quality is stable.
5. Full launch and support
The assistant takes the full call flow. We stay on monthly support with a fixed SLA — monitoring quality, adding new topics and updating the knowledge base.
Pricing and timeline for an AI phone assistant
A solution with multilingual support, outbound calls and deep integrations is €6,500-€13,000 per project. Prices are fixed in EUR, no per-minute fee. Saitami has worked since 2013 with over 58 completed projects for 50+ Bulgarian businesses.
Frequently Asked Questions
How is an AI assistant different from a voice menu?
A voice menu makes the customer listen to options and press buttons. An AI assistant understands free speech — the customer simply says why they are calling, and the assistant answers on point, books an appointment or transfers to a human. No menu tree and no repetition.
How many calls can it handle at once?
An unlimited number. Unlike a person, the assistant serves all parallel calls at the same time — ten customers calling in the same minute each get an answer immediately, with no busy tone and no queue.
When does the assistant transfer to a staff member?
You set the rules — for example a complaint, a non-standard price, an urgent case or a request for a specific person. On transfer the staff member gets a short summary of the conversation, so the customer does not repeat their information.
Does it connect to my phone number?
Yes. The assistant works with your company number via the phone system or SIP carrier. We can run the assistant only out of hours, only on overflow lines or on the full traffic — depending on what you need.
What is logged for each call?
Every call lands in your CRM with audio recording, text transcript, recognised intent, outcome and any tasks or bookings created. You get a full history and do not rely on the receptionist's memory.
Ready to never miss a call?
Book a short consultation — we review your calls, point out which ones an AI assistant can take, and give you a fixed EUR quote for the deployment.
Book a consultation →Related services: AI chatbot · call center infrastructure