AI Voice Agent — that talks to your customers on the phone
An AI voice agent from Saitami is software that holds real phone conversations — it answers incoming calls, replies to questions, books appointments and hands off to a human when needed. We build it bespoke for your business, train it on your services, prices and working hours, and connect it to your phone system and CRM. The voice sounds natural, response time is under a second, and the agent works 24/7 with no days off. Prices fixed in EUR, no per-minute subscription, no vendor lock-in to a foreign platform.
The problem — missed calls are missed customers
Every second missed call in a small or mid-sized business is a lost customer who dials the competitor instead. People rarely leave voicemail and rarely call back. At peak hours the line is busy, evenings and weekends nobody picks up, and hiring another receptionist costs over €1,000 a month and still does not cover the night. An AI voice agent solves exactly that — it answers every call, instantly, in natural language, and never drops a customer.
A classic IVR menu ("press 1 for sales") irritates callers and makes them hang up. An AI voice agent is different — the caller speaks freely, in their own words, and the agent understands intent and answers on point, with no menu tree.
What we deliver
- ✓Natural voice — the agent speaks with realistic intonation, copes with accents and supports interruption mid-sentence, exactly like a real conversation.
- ✓Trained on your business — we train the agent on your services, prices, working hours, locations and FAQs, so answers are accurate, not generic.
- ✓Booking and orders — the agent checks availability in real time, books the customer into your calendar and sends a confirmation by SMS or Viber.
- ✓Smart hand-off to a human — for complex or sensitive cases the agent transfers the call to a staff member and passes a short summary of what was said so far.
- ✓CRM and PBX integration — every call lands in your CRM with transcript, intent and outcome; the link to your phone system is built on our side.
- ✓Outbound campaigns — the agent can also place calls — appointment confirmations, payment reminders or lead follow-up — on a schedule you define.
- ✓Conversation analytics dashboard — you see call volume, topics, drop-off points and recordings, so you can refine the agent's scripts every week.
The voice agent is part of broader automation — pair it with an AI chatbot for the web channel and business process automation for the workflows after the call.
How we build an AI voice agent
Our process is tuned to ship a working agent into real use in 3-5 weeks, not to pile up months of analysis. We start with one clear scenario and expand it once it performs well.
1. Scripting the scenarios
We listen to real recordings of your calls, identify the top 10 topics and write scripts for them with you. We define clearly when the agent answers itself and when it hands off to a human.
2. Configuring voice and knowledge base
We pick a voice, tune pace and tone to your brand and load the knowledge base with services, prices and rules. The agent is tested over dozens of sample conversations before it touches a real customer.
3. Integrations with PBX, calendar and CRM
We connect the agent to your phone system or SIP carrier, to the calendar for bookings and to the CRM to log contacts and calls. Detail on this layer in business process automation.
4. Pilot on small traffic
We run the agent first on a share of calls or out of hours, listen to the recordings together and correct the scripts until quality is stable.
5. Full launch and support
After the pilot the agent takes the full call flow. We stay on monthly support with a fixed SLA — monitoring quality, adding new topics and updating prices and services in the knowledge base.
Pricing and timeline for an AI voice agent
A full solution with outbound campaigns, multilingual voice and deep integrations is €7,000-€14,000 per project. Prices are fixed in EUR, no per-minute fee. Saitami has worked since 2013 with over 58 completed projects for 50+ Bulgarian businesses.
Frequently Asked Questions
Does the AI voice agent sound like a robot?
No. We use modern voices with natural intonation and sub-second latency. The agent supports interruption mid-sentence, so the conversation flows like with a human. Most callers do not realise they are talking to an AI, and we always recommend the agent identifies itself correctly at the start.
What happens when a question is complex?
We define precise rules for when the agent transfers the call to a staff member — for example a complaint, a non-standard quote or a request for a specific person. On hand-off the staff member gets a short summary of what was said, so the customer does not repeat themselves.
Can it book appointments in my calendar?
Yes. The agent connects to your calendar system, checks availability in real time, books the customer and sends a confirmation by SMS or Viber. We support Google Calendar, your CRM or a dedicated booking system.
How long does deployment take?
An agent with one core scenario is in real use in 3-5 weeks. More complex solutions with outbound campaigns and deep integrations take 6-9 weeks. We always start with a pilot on small traffic before taking the full call flow.
Do I own the solution afterwards?
Yes. The configuration, scripts and knowledge base stay with you, with no vendor lock-in to a foreign platform. You pay once for the build and a fixed monthly support fee, with no per-minute charge that grows with your traffic.
Ready for a phone that always answers?
Book a short consultation — we review your calls, point out which scenarios suit an AI voice agent best, and give you a fixed EUR quote for the first scenario.
Book a consultation →Related services: AI chatbot · business process automation