Call Center Infrastructure Sofia
Professional call center infrastructure in Sofia. Local expertise and quality service for your business.
Saitami builds call center infrastructure for companies that need control over calls, operators, customers, and results. We connect SIP/VoIP telephony, CRM, recordings, reports, and automations into one working system, not a set of disconnected tools.
What You Get
- Call control
Statuses, recordings, customer history, and follow-up tasks in CRM.
- Operator dashboards
KPIs by operator, campaign, missed calls, response time, and outcomes.
- Lead generation integration
Leads from SEO, Ads, Messenger, and outbound can flow directly into the process.
Why Call Center Infrastructure in Sofia?
Sofia is a major economic center with over 1308 thousand residents and thousands of active businesses. Competition is fierce, making professional call center infrastructure essential for your business success.
The capital market is dynamic and demands quick adaptation. We work with businesses across all sectors — from startups to corporations.
We know the business landscape in Sofia inside out and know how to position your business for maximum impact.
Why Choose Us
Our Process
Transparent and efficient approach for call center infrastructure in Sofia
Telephony analysis
We understand current numbers, operators, call flow, and CRM needs.
Architecture
We design SIP/VoIP, CRM pipeline, roles, recordings, and reports.
Integration
We connect telephony, CRM/ERP, dashboards, and lead sources.
Completed Projects
Examples of our work in call center infrastructure
Crypto.bg - Cryptocurrency Exchange
Bulgarian platform for buying and selling Bitcoin, Ethereum and other cryptocurrencies with BGN payments.
MysteryBet - Crypto Gaming Platform
Innovative blockchain gaming platform with crypto rewards, promoted by rapper Smokepurpp.
FIX - Home Services App
Modern platform connecting customers with professional service providers — mobile app, web portal and AI-powered search.
Frequently Asked Questions
Everything you need to know about call center infrastructure in Sofia
Call center infrastructure includes SIP/VoIP telephony, a CRM workflow, operator panels, recordings, reports, roles, integrations, and support tailored to the business.
Yes. SIP/VoIP architecture can be part of the full solution.
Yes. CRM integration is key for customer history, calls, follow-up tasks, and reports.
Related Services
Other services that complement call center infrastructure in Sofia
Custom CRM System Development Sofia
Custom CRM system for sales pipeline, offers, follow-ups, WhatsApp/email integrations, dashboards, and customer management — from €1,500.
Custom ERP System Development Sofia
Custom ERP system development for inventory, sales, production, invoicing, CRM, reporting, and API integrations — from €2,000.
API Integrations and Software Connectivity Sofia
API integration to connect ERP, CRM, e-commerce, accounting, couriers, payments, Google Sheets, email/SMS/Viber, and third-party APIs — from €900.
Lead Generation Service Sofia
Lead generation for your business: web scraping + email campaigns + cold calling databases. B2B lead generation from €199/mo for companies in Bulgaria and abroad.
