Sofia, Bulgaria

Custom CRM development in Sofia

A CRM system built around your sales process: customers, deals, quotes, tasks and conversation history.

We build CRM systems around the way your team sells — by phone, email, Viber or in meetings. Customers, deals, quotes and conversations are all in one place, while tasks show who needs to do what. That is how Saitami ERP works too — our system with CRM, a built-in phone and PDF quotes.

We work from Sofia with clients across Bulgaria: remotely, and on site when the project requires it.

Price
€3,000-€29,300

most often around €8,600

Based on 98 of our quotes as of 14 August 2026

What you get

  • Built around your sales process

    Deal stages, roles and quotes follow your sales process.

  • Quotes in PDF

    Quotes are generated as PDFs from customer data, just like in Saitami ERP.

  • Phone system built in

    Browser-based calls linked to the customer’s profile, just like in Saitami ERP.

  • Every customer channel in one place

    Email, phone, Viber and WhatsApp in the customer history, just like in the “Contact Center” demo.

  • Tasks and reminders

    Every sales rep can see what they need to do today.

Pelikan DTM - ERP system for warehouse, checkout and documents
Office equipment distribution · 2026

Pelikan DTM - ERP system for warehouse, checkout and documents

An integrated business process management system for an office equipment distributor: two locations, 2 564 products, a checkout with a barcode scanner, deliveries, purchase invoices, PDF documents, quotations, price lists, stocktakes, reports and a connection to the online store. Built as part of a project co-financed by the European Union.

Next.js 16React 19TypeScript

Live demo systems

Working software you can open right now.

demo.mmm.software
Document management (DMS)
Documents and archives

Document management (DMS)

Incoming and outgoing reference numbers, importing from email, approvals, qualified electronic signatures, natural-language search, an archive with a retention period and an activity log.

Open demo system
demo.mmm.software
Security ERP
Security / SOD

Security ERP

Sites and contracts for security and guard services, monthly invoices by contract, patrols on a GPS map, areas, inventory, and staff.

Open demo system

How we work

  1. 1
    You describe how you sell

    Where customers come from, who handles them and how a quote is reached.

  2. 2
    Questions and price range

    We ask about the stages, team and integrations, then give you a price range.

  3. 3
    CRM system demo

    We build the core screens around your sales stages.

  4. 4
    Written proposal

    Modules, integrations, exact price and timeline.

  5. 5
    Launch and migration

    We migrate your customers from Excel or the old system and train your team.

Questions and answers

Custom CRM development in Sofia: how much does it cost?

Custom CRM development in Sofia: €3,000-€29,300, typically around €8,600. The exact price is included in the written proposal.

Custom CRM development in Sofia: how long does it take?

It depends on the scope, which we set out in the proposal. For comparison, here are examples from our portfolio: Pelikan DTM: since April 2026, continuously developed, Elite Call Center: 6 months, LiftexPro: 8 months.

Who owns the code and data?

Yours. The code and customer database are delivered with the project.

Custom CRM development in Sofia: what happens after launch?

If you wish, we can maintain the project for €100-€350 per month. We specify what maintenance includes in the quote.

Can you connect the CRM system to our phone, email and website?

Yes. Saitami ERP has a built-in SIP phone, while the NAK website form creates an enquiry in the customer’s CRM system. The “Contact Center” demo brings email, chat, Viber and WhatsApp together in one inbox.

Off-the-shelf CRM or custom CRM?

An off-the-shelf CRM is a good choice if your process is standard. A custom CRM is for cases where you have your own stages, documents or need to connect it to your systems.

Can you migrate customers from Excel?

Yes — from Excel, Google Sheets or an old CRM system, as long as the data can be exported.

Custom CRM development in other cities

What do you want us to build?

You describe the project, we come back with questions and a price range, then a demo and a written proposal.

Clients we have worked with

  • Akbari Perfume House
  • Ministry of Innovation and Growth
  • Crypto.bg
  • Pelikan DTM
  • FIX Bulgaria
  • Vakarel
  • MysteryBet
  • Omega Light
  • National Elevator Company
  • Christian Center Sofia
  • ZapaziChas
  • UnitGold
  • AGA Transfer
  • KMP Build
  • modernoBG
  • Vida Luxe
  • Avanta
  • Baytown Machinery
  • Labimex
  • Unit.Estate
  • Elite Call Center
  • Camélia Désir
  • Videoto
  • Pro Structura