Call center infrastructure
We build call centers from the phone line to reporting: SIP telephony, automatic dialing, call recording and a CRM with each customer’s history. That is how we built Elite Call Center—with Vicidial and Asterisk on an A1 SIP line. The “Contact Center” demo shows how phone, email, chat, Viber and WhatsApp come together in one inbox.
What you get
- SIP-based telephony
Inbound and outbound calls over a SIP line, as in Elite Call Center.
- Automatic dialing
The system dials the next number on the list and displays a script for the operator.
- Recording every call
Recordings are stored in the client’s CRM system and evaluated automatically.
- Live dashboard
The supervisor can see the queues and listen to calls live.
- All channels in one inbox
Phone, email, chat, Viber and WhatsApp with a shared history, as in the “Contact Center” demo.
How we work
You describe your call center
How many operators you have, what types of calls you handle and which systems you use today.
Questions about the lines
We ask about your numbers, telecom operator, CRM system and reports.
System demo
We show the operator screen and dashboard with your queues.
Written proposal
Components, integrations, exact price and timeline.
Connection and go-live
We connect the lines, migrate the data and train the operators.
Frequently asked questions
It depends on the scope—we’ll include it in the quote.
It depends on the scope—we’ll include it in the quote.
Yours. The code, call recordings and customer database are handed over with the project.
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
Yes. In Elite Call Center, we connected an A1 SIP line to Vicidial and a CRM system that stores every call recording. The “Contact Center” demo adds email, chat, Viber and WhatsApp to the same history.
Yes. Operators talk through the browser, while recordings and history remain in the system.
The supervisor can listen live or join the call. Recordings are evaluated automatically, as in Elite Call Center.
Related Services
Custom CRM development
A CRM system built around your sales process: customers, deals, quotes, tasks and conversation history.
AI Chatbot
An AI assistant that answers customers about your services, prices and terms and hands the conversation over to a person.
API integrations and software connectivity
We connect your website, store, ERP and CRM system with payment providers, couriers, telephony and notifications, so you don’t have to re-enter data.
Custom software development
Web systems, platforms and mobile apps built around your process, with code that belongs to you.
Call center infrastructure in Bulgaria
We work from Sofia with clients across the country — remotely and on-site when the project requires it.
