Nova Zagora, Bulgaria

Custom CRM system development in Nova Zagora

Custom CRM development for small and medium-sized businesses: customers, enquiries, deals, PDF quotes, tasks and a phone in the browser, with the data kept with you.

Custom CRM development is for a Bulgarian company with a sales team whose customers, enquiries and quotes are currently scattered across Excel, email and employees’ phones: everything about one customer in one place, deal stages tailored to the way you sell, and tasks showing who owes what today. In our proposals, the CRM system costs €3,000-€29,300, usually around €8,600, and goes live within two to three months; Saitami ERP, our own system with CRM, a browser-based phone and PDF quotes, took six. Before the proposal, you see a demo with your stages, and the code and customer database belong to you.

We work from Sofia with clients across Bulgaria: remotely, and on site when the project requires it.

Price
€3,000-€29,300

most often around €8,600

Based on 98 of our quotes as of 14 August 2026

What you get

  • The customer and their entire history

    Calls, emails, quotes, invoices and tasks at the customer’s fingertips, with everything two or three clicks away. Red and green show what is waiting.

  • Your deal stages are your own

    Enquiry, site visit, quote, contract, or whatever your steps are. The system does not force you to sell through someone else’s process.

  • PDF quotes from your data

    The quote is created from the customer record and sent via a link that shows You who opened it and when, as in the Quote Tracking solution.

  • A phone in your browser

    One-click calling from the customer record, with the recording and transcript saved there, just as in Saitami ERP and Elite Call Center.

  • Website enquiries come in automatically

    Your website form, email, Viber and WhatsApp create an enquiry in the system automatically, with no manual entry.

  • Your data belongs to you, and only you

    The customer database is kept on your server or on a server rented for you. No one else has access to it, including us after handover.

Pelikan DTM - ERP system for warehouse, checkout and documents
Office equipment distribution · 2026

Pelikan DTM - ERP system for warehouse, checkout and documents

An integrated business process management system for an office equipment distributor: two locations, 2 564 products, a checkout with a barcode scanner, deliveries, purchase invoices, PDF documents, quotations, price lists, stocktakes, reports and a connection to the online store. Built as part of a project co-financed by the European Union.

Next.js 16React 19TypeScript

Industry solutions live

Working software you can open right now.

demo.mmm.software
Document management (DMS)
Documents and archives

Document management (DMS)

Incoming and outgoing reference numbers, importing from email, approvals, qualified electronic signatures, natural-language search, an archive with a retention period and an activity log.

Open a live solution

How we work

  1. 1
    You describe how you sell

    Where enquiries come from, who handles them, what the stages are through to a quote and contract, and which reports you want to see.

  2. 2
    Questions and price range

    We ask about your team, channels and the programs the system needs to connect to, then tell you where you fall within the range.

  3. 3
    Demo with your stages

    We build the customer record and deal funnel with your data, so you can see them before you decide.

  4. 4
    Written proposal

    Modules, integrations, exact price, timeline and exclusions, all in one document.

  5. 5
    Migration and launch

    We transfer customers from Excel or the old system, train the team and put the system into live operation.

  6. 6
    Optional support

    Monthly support for backups, minor changes and questions-or no support: the system is yours.

Questions and answers

Custom CRM system development in Nova Zagora: how much does it cost?

Custom CRM system development in Nova Zagora: €3,000-€29,300, typically around €8,600. The exact price is included in the written proposal.

Custom CRM system development in Nova Zagora: how long does it take?

It depends on the scope, which we set out in the proposal. For comparison, here are examples from our portfolio: Pelikan DTM: since April 2026, continuously developed, Elite Call Center: 6 months, LiftexPro: 8 months.

Who has access to my data, and is confidentiality guaranteed?

Only your people, according to the roles you define. The database is kept on your server or on a server rented in your name; after handover, we have no access unless you give it to us for support. The code and data are yours, and there is no licence fee.

Custom CRM system development in Nova Zagora: what happens after launch?

If you wish, we can maintain the project for €100-€350 per month. We specify what maintenance includes in the quote.

Can the CRM system work behind my existing WordPress website without replacing it?

Yes. The website stays in place, while its forms send enquiries to the system through an API; this is how the form on the website of Nacionalna Asansyorna Kompania works. Phone, email, Viber and WhatsApp are connected in the same way, as in the Contact Centre solution.

Ready-made CRM with a monthly fee or a custom-built system?

A ready-made CRM is a good choice when you sell through a standard process and do not need integrations with your own systems. A custom-built system makes sense when the stages, documents and reports are your own, when you do not want a per-user subscription, or when the data must stay exclusively with you. We have compared the two on the Custom CRM vs SaaS CRM page.

Is there a monthly fee or a trial period, and what happens if we stop working with you?

There is no monthly fee; support is optional. Instead of a trial period, we create a demo with your data before preparing the proposal. If you stop working with us, the system, code and data remain with you, and you can continue with another team.

Can you transfer customers from Excel or from our old CRM?

Yes-from Excel, Google Sheets or an old system that can export a file or has an API. We remove duplicates and preserve the history, which can be exported. We describe this in the proposal before we start.

Can I see everything about a customer in two or three clicks instead of digging through screens?

That is why we build the customer record first: history, deals, quotes, tasks and documents on one screen, with colours showing what is waiting for a response. The demo uses your data, so you can check that it works this way.

How do we pay, and what do we sign?

The proposal is accepted online and serves as the agreement for the scope of work. Payment is made in stages: a deposit at the start and the balance at launch, under the terms in the proposal. Each stage has its own invoice.

Custom CRM system development in other cities

What do you want us to build?

You describe the project, we come back with questions and a price range, then a demo and a written proposal.

Clients we have worked with

  • Akbari Perfume House
  • Ministry of Innovation and Growth
  • Crypto.bg
  • Pelikan DTM
  • FIX Bulgaria
  • Vakarel
  • MysteryBet
  • Omega Light
  • AGA Transfer
  • KMP Build
  • modernoBG
  • Vida Luxe
  • Avanta
  • Lichtgitter Bulgaria
  • Pintor
  • Baytown Machinery
  • Labimex
  • National Elevator Company
  • Christian Center Sofia
  • ZapaziChas
  • UnitGold
  • Unit.Estate
  • Elite Call Center
  • Camélia Désir
  • Videoto
  • Pro Structura