Omurtag, Bulgaria

CRM system — Omurtag

Custom CRM: customers, enquiries, quotes, tasks and calls in one place.

The CRM system stores every customer along with their full history — calls, emails, quotes and tasks. We build it around the way your team sells and connect it to your phone and email. This is how Saitami ERP and Elite Call Center’s CRM work.

We work from Sofia with clients across the country — remotely, and on-site when the project requires it.

Price
€3,000–€29,300

most often around €8,600

Based on 98 of our quotes as of 14 August 2026

What the system includes

  • Customers with history

    Every conversation, email, quote and task is stored in the customer record.

  • Quotes in PDF

    The quote is created in the system and remains in the customer’s history.

  • Tasks and calendar

    Who needs to do what and by when — with a reminder.

  • Phone system built in

    Call from the customer record via SIP and record the conversation.

  • Emails

    Incoming emails are linked to the customer, and AI prepares a reply.

  • Reports

    How far along each deal is and how many customers each sales representative is handling.

What you get

  • The history is all in one place

    Everyone on the team can see what was said and promised to the customer.

  • Your process

    The stages and fields are the ones your team already works with.

  • No per-user licenses

    Add employees without paying a license for each one.

Live demo systems

Working software you can open right now.

Questions and answers

How much does it cost?

€3,000–€29,300, usually around €8,600. The exact price is stated in the written quote.

How long does it take?

It depends on the scope—we’ll include it in the quote. For comparison, here are examples from our portfolio: Elite Call Center — 6 months, LiftexPro — 8 months.

Who owns the code?

Yours. We hand over the source code and data to you.

What happens after launch?

If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.

What can it connect to?

Integrations we have already built: SIP telephony, email, Telegram notifications and OpenAI for email replies. We check other integrations and include them in the quote.

What is the difference between CRM and ERP?

CRM tracks customers and sales. ERP also covers inventory, invoices, production and teams — CRM can be one of its modules.

Can we migrate our existing customers?

Yes. We migrate contacts from Excel or your current system; the exact scope is included in the quote.

What do you want us to build?

You describe the project, we come back with questions and a price range, then a demo and a written proposal.

Clients we have worked with

  • KMP Build
  • FIX Bulgaria
  • UnitGold
  • Akbari Perfume House
  • Baytown Machinery
  • Vida Luxe
  • Pro Structura
  • Crypto.bg
  • MysteryBet
  • AGA Transfer
  • Avanta
  • Unit.Estate
  • ZapaziChas
  • Labimex
  • National Elevator Company
  • Camélia Désir
  • Elite Call Center
  • Videoto