demo.mmm.software
Customer service / Contact centre
MMM Support Desk
Calls, email, chat, Viber and Facebook in one list, tickets with deadlines, outbound campaigns with a script, a live dashboard and an AI assistant.
Open demo systemDupnitsa, Bulgaria
Helpdesk system — Dupnitsa
Helpdesk system: requests from phone, email, chat and Viber in one list, tickets with deadlines and a knowledge base.
Every request — a call, email, chat or message — becomes a ticket with an assignee and a deadline. The supervisor sees the workload live, while the AI assistant suggests a reply from the knowledge base.
We work from Sofia with clients across the country — remotely, and on-site when the project requires it.
Price
€3,000–€29,300
most often around €8,600
Based on 98 of our quotes as of 14 August 2026
What the system includes
- One list for all channels
Phone, email, chat, Viber and WhatsApp in one place.
- Tickets with SLA
Every ticket has an assignee and a response deadline.
- Live dashboard
Open requests and the team's current workload.
- AI assistant
Suggests a reply from the knowledge base.
- Customer portal
The customer can track their requests themselves.
- Reports
Service quality by employee and period.
What you get
- Every request has an assignee
It is clear who is responsible and by when.
- One screen
The team does not switch between apps to respond.
Live demo systems
Working software you can open right now.
Questions and answers
How much does it cost?
€3,000–€29,300, usually around €8,600. The exact price is stated in the written quote.
How long does it take?
It depends on the scope—we’ll include it in the quote. For comparison, here are examples from our portfolio: Elite Call Center — 6 months, LiftexPro — 8 months.
Who owns the code?
Yours. We hand over the source code and data to you.
What happens after launch?
If you wish, we can maintain the project for €100–€350 per month. We specify what maintenance includes in the quote.
What can it connect to?
Connections we have already built: SIP telephony, Viber, WhatsApp and Facebook. We will check other integrations and include them in the proposal.
