Reservations & Scheduling System
A reservations scheduling system by Saitami combines a client-facing booking widget with internal staff schedules in one platform. Unlike booking-only apps or calendar-only tools, ours runs parallel schedules per specialist, blocks resources like chairs or rooms, takes deposits and sends multi-channel reminders — on a database you own.
What our reservations scheduling system includes
Website and Google booking widget
Embeddable widget for your site with a single script tag, plus Google Business Profile integration — clients tap Book on the Google map and land in your available slots, no third-party redirect.
Multi-staff calendar and resources
Separate schedule per specialist, time off, custom working hours. A booking can also block a resource — chair, laser, exam room — so two services never claim the same equipment. Real-time conflict detection.
Services with custom duration and price
Each service has its own duration, buffer time, EUR price and deposit amount. The client picks a specialist or the system proposes the earliest slot. Packages and subscriptions supported.
SMS, Viber and email reminders
Instant confirmation on booking and reminders 24 and 2 hours before — SMS via Twilio or smsbg, Viber Business Messages, email. Two-way confirm or cancel with one reply.
Deposits and no-show policy
Partial or full deposit at booking via Stripe or ePay, with refund rules per service. Configurable no-show policy — auto charge, restricted future bookings or blocking after repeat misses, without manual chasing.
Recurring and group bookings
Recurring appointments with one click for loyal clients, group classes with participant caps for fitness or yoga, waiting list when a slot is full. Auto-notify the first person in queue.
Who it is for
Beauty salons and spas
Hair salons, nail studios, massage and spa centres with multiple rooms and dozens of services. Parallel schedules per stylist, drying time between procedures, occupancy of specific chairs or beds. Clients pick a favourite specialist or the earliest slot.
Dental and medical clinics
Dentists, dermatologists, aesthetic medicine, physiotherapy — bookings reserve doctor and device (laser, ultrasound) together. Double reminders, patient history, signed consent. Ready for EU GDPR.
Coach and trainer services
Personal trainers, nutritionists, language tutors — individual sessions and group classes in one calendar. Auto-generated Google Meet links, ten-pack credits with automatic decrement, waiting list for full classes.
How we build it
1. Services and resource mapping
Week one we map every service, duration, buffer, specialist and resource that can block a slot. We review no-show levels, average booking value and drop-off points. Deliverable is a working schedule model before any code.
2. Next.js and React calendar UI
The widget is built with Next.js 15 and a custom React calendar for smooth slot selection on mobile and desktop. SSR for SEO on service pages, instant filtering by specialist or date, a three-click path to confirmation.
3. PostgreSQL and Google Calendar sync
PostgreSQL with row-level locking that prevents double bookings on parallel requests. Two-way Google Calendar sync — bookings appear in each specialist's calendar and external events block the slot. See our custom software development for bespoke rules.
4. Payments and SMS gateway
Stripe for EU and international cards, ePay for Bulgarian clients, ApplePay and GooglePay. SMS via smsbg for Bulgarian numbers and Twilio internationally, Viber Business Messages for higher open rates. See also Quotes & Invoicing for auto-invoicing after every booking.
Why Saitami
no-shows after reminders
average drop after launching SMS and Viber reminders with confirm
online bookings
growth in 90 days after launching the widget on site and Google in parallel
starting investment
for the full booking platform with widget, multi-staff calendar and base reminders
Related: Quotes & Invoicing for auto-invoicing after each booking and SaaS platform development if you plan to resell your own booking solution. See also website development.
Frequently Asked Questions
Can clients book directly from Google?
Yes. We connect the platform to your Google Business Profile so a Book button appears on the Google map and in Search for your location. Clients tap and land in our booking widget without visiting a third-party site. This typically adds 20-30% more bookings, because clients never leave the Google ecosystem before confirming the time.
Is it suitable for a multi-location business?
That is exactly what it is optimised for. Each location has its own schedule, working hours, services and prices, while the client chooses location first. Branch managers see only their own site, head office gets consolidated reports. The platform handles two salons or twenty-five clinics equally well, no duplicate installs.
What happens when a client does not show up?
It depends on your no-show policy. Standard options are auto-charging a declared amount via Stripe or ePay, logging the no-show in the client record, restricting future bookings after two or three consecutive misses, or requiring a full deposit next time. All of this happens without reception staff chasing the client by phone.
How much does a reservations scheduling system cost?
A starter package with a website booking widget, multi-staff calendar, SMS and email reminders and Google Calendar sync starts at €2,400 one-off. Larger rollouts with Stripe and ePay deposits, no-show policy, recurring bookings and group classes typically land between €4,800 and €9,500. SMS traffic billed separately.
Ready to stop losing revenue to no-shows?
Tell us how many specialists, locations and services you run. You will get a concrete reservations scheduling system plan with pricing and timelines — no monthly SaaS lock-in.
Request a demo →