Service Business Software — Jobs, Technicians, Costs
Service business software is a single system that runs the full service cycle — from intake through scheduling and technician assignment to completion, invoicing and SLA reporting. We build a custom platform for companies with field teams: HVAC, plumbing, elevators, IT support, facility maintenance and installation crews — one dispatcher screen, a mobile app for the technician and a real view of the profit on every job.
What the system includes
Unlike narrow electronics repair software that tracks a single device by serial number, the focus here is the operations of the whole service company — people, schedules, sites and the money behind every intervention.
- ✓Job intake and dispatch — requests from phone, email, web form or client portal land in one queue and get assigned to a free technician by location and skills.
- ✓Technician scheduling — a drag-and-drop calendar per team showing load, leave and travel time, so you never promise a slot you cannot deliver.
- ✓SLA and response targets — set response and resolution times per contract; the system counts down, escalates on breach risk and keeps a monthly SLA report.
- ✓Offline mobile app for the field — the technician sees the route, adds photos, used materials and hours, and captures the customer signature on the phone.
- ✓Job profitability — labor, materials, travel and subcontractors roll up per job, so you see the margin before the invoice goes out.
- ✓Maintenance contracts — recurring preventive visits are generated automatically and contract clients are billed periodically with no manual work.
- ✓Invoicing from job to cash — a closed job becomes a quote or invoice in one click, with payment tracking and overdue reminders.
- ✓Site database and customer history — every address, installation and past visit in one record, so the technician knows the context before leaving.
Who it is for
Elevator, HVAC, plumbing, electrical and fire-system firms with dozens of sites under contract. Preventive visits are auto-scheduled, emergency jobs jump the queue with a 4-hour SLA, and every site keeps a full intervention history.
Companies sending crews into the field — AC units, solar, kitchens, insulation. The dispatcher assigns jobs by location and skill, optimizes the daily route and cuts empty travel time by 20-30%.
Outsourced IT support on retainer contracts. Hours per client are tracked precisely, SLA reports auto-generate for the monthly invoice, and the manager sees which client is profitable and which runs below the agreed rate.
How we build it
We do not sell a boxed product with a per-user monthly fee. We map your real process — how a job comes in, who assigns it, what the technician writes on site — and build a system around it as custom software that stays your property.
1. Service process analysis
We spend a day with the dispatcher and a day in the field, capture every paper card and Excel file holding the business together, then define job statuses, SLA rules per client type and where time or money leaks today.
2. Dispatch module and schedules
We build the dispatcher's central screen — job queue, calendar per technician, site map. Assignment is drag-and-drop, and the system warns on schedule conflict, missing skill or SLA breach risk before the job is confirmed.
3. Mobile app for technicians
We ship a PWA or native app that works without a network in a basement or elevator shaft. The technician sees the route and a checklist per service type, adds photos and materials, and captures the e-signature — data syncs once there is a signal.
4. Finance, SLA and integrations
We link job completion to invoicing, costs and SLA reports, and integrate accounting software, bank payments, alerts and, where needed, an existing ERP system — no double entry between departments.
5. Pilot, training and production
We run a 2-3 week pilot with one team, refine the flows from field feedback, then roll out company-wide — training dispatchers and technicians, migrating active contracts and staying on support with a guaranteed response time.
Why Saitami
Prices are fixed in EUR — no per-user fee, no monthly access subscription. The system is modular: start with dispatch and jobs, then add handover protocols or integration with your business software.
Frequently Asked Questions
How is this different from electronics repair software?
Service business software runs the operations of the whole service company — jobs, technician schedules, SLA, costs and invoicing for work that is often in the field. Narrow electronics repair software revolves around a single device with a serial number, warranty and parts stock. We often combine both when a firm does both.
How much does service business software cost?
From €4,500 for a jobs and dispatch module with mobile access for technicians. A full platform with team scheduling, SLA, per-job costs, maintenance contracts and invoicing lands in the €9,000-€16,000 range. The price is fixed in EUR and one-time — no per-user fee and no monthly access subscription.
Does the mobile app work offline in the field?
Yes. The technician app is offline-first — route and open jobs are cached on the device. Photos, materials, hours and the customer signature can be added in a basement or elevator shaft with no signal; everything syncs automatically when the connection returns, with no data loss.
Can you integrate accounting and our existing ERP?
Yes. We connect invoicing to accounting software, bank payments and, where needed, your CRM system or ERP via API. A job is never entered twice — field completion automatically feeds finance and reporting.
Who owns the software after the build?
You do. You get the source code, the database and full documentation. Host with us or on your own server, add teams without extra licenses and evolve the system with any team. No vendor lock-in and no risk of a provider raising the price or shutting down.
Ready for service business software that pays for itself?
Tell us how jobs come in today, how many field teams you run and which SLAs are burning you. Within 48 hours we send a concrete architecture, a phased plan and a fixed EUR quote.
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