Service Management Software — Tickets, Stock, Warranty
Custom service management software for repair shops and field service teams: intake protocol, serial-number history, parts inventory with RMA workflow, warranty status and technician dispatch in one workspace. Powers a walk-in counter or mobile engineers on customer sites.
What service management software covers
Intake and handover protocol
Digital intake with reported faults, accessories, photos and customer signature on a tablet. Printed or emailed as PDF — no paper forms, no disputes at handover.
Serial numbers and device history
Every device has a file: previous repairs, replaced parts, warranty status, known model-level issues. The technician sees context before opening the case.
Warranty vs out-of-warranty
The system separates warranty tickets from paid jobs and reports separately to the manufacturer. Auto-check by serial number and sale date — no accidental free repairs.
Parts inventory with RMA workflow
Reorder points, automatic purchase orders and full RMA workflow for defective components back to the vendor. Repair cost rolls up from real parts used.
Dispatch and repair pricing
Dispatcher assigns tickets by workload, skill and location. Price list by repair type and model — quote under a minute, invoice at closeout, zero haggling at the counter.
Customer status portal
Customer tracks the ticket online with a unique code and gets SMS or email on every status change. Cuts "is my phone ready?" calls by over 60%.
Who it fits
Electronics repair shops
Phone, laptop and tablet repair shops with dozens of tickets per day. IMEI/serial captured at intake, known model issues, RMA to the distributor. Password, template and diagnostics in one place.
White goods service
Fridges, washing machines and ovens with on-site visits. Dispatcher sequences the technician's route, the mobile app works offline, warranty hours and kilometers report automatically to the manufacturer.
Industrial equipment
Service for motors, pumps, compressors and CNC subassemblies. Scheduled preventive maintenance, SLA-backed emergencies, machine-specific checklists and a full repair log per serial number.
How we build it
We do not resell SaaS. We build your own repair shop software on a proven stack: PostgreSQL, Node.js or .NET for business logic, React/Next.js for the web portal and an Android app for field technicians with offline mode, photos and on-screen signature. REST APIs and webhooks to your accounting software and warehouse system push invoices and stock moves automatically.
We start with one to two days inside the real service center — watching how a ticket flows from reception to technician and back. From that map we lock the MVP scope: intake, tickets, parts inventory and customer portal. Vendor RMA, preventive maintenance, SLA and BI dashboards ship in later sprints.
The mobile technician uses a standard Android phone or tablet — no specialized hardware, with barcode scanner, camera, GPS and signature capture. Everything syncs when connectivity returns. Go-live is phased and we stay on an SLA-backed support contract afterwards.
Why Saitami for your service management software
More closed tickets per technician per day
Average uplift after four months — measured at electronics and white-goods shops swapping Excel and notebooks for the system.
Time from intake to completion
Achieved through automated dispatch, real-time parts availability and elimination of dead time between status changes.
Starting investment
Fixed price for the MVP phase in EUR, no per-user licensing, no hidden subscription. Code and database are yours.
Service operations often run alongside manufacturing management software and delivery management software. See also CRM system development and mobile app development for field technicians.
Frequently Asked Questions
How is it different from generic helpdesk software?
Generic helpdesk handles tickets without a physical device or stock. Service management software tracks a serial number on a specific device, repair history per that number, warranty status, real spare parts and the RMA workflow back to the vendor. Helpdesk closes a ticket with a reply; the service platform closes one with a signed handover protocol, an invoice and a part moved in stock.
Can it print a signed intake and handover protocol?
Yes — the intake-and-handover protocol is a core function, not an add-on. The customer signs on a tablet, the protocol saves as PDF in the ticket file and can be printed at reception or emailed. At handover a second document is generated with work performed, parts replaced and repair warranty. Both cover consumer-protection requirements in case of dispute.
Is there a customer portal to track repair status?
Yes — every customer gets a unique tracking code at intake and follows the repair online without registration. They see current status (received, diagnostics, awaiting part, in repair, ready), expected timeline and final price once quoted. SMS or email on every change. Inbound "is my phone ready?" calls drop by over 60%.
How much does service management software cost?
Service management software starts from €4,200 for an MVP rollout in a small single-site shop and typically lands between €12,000 and €28,000 for a chain or field-service company with vendor RMA and accounting integration. Pricing is fixed against the agreed scope, paid in milestones, with no per-user fees. Post-go-live support is a separate SLA contract.
Ready for full control of your service operation?
Book a 45-minute free consultation. We walk through your process — reception to field technician — demo our service management software live, and leave you with a concrete phase-one plan at a fixed EUR price and timeline.
Book a service demo →