Call Center Infrastructure Plovdiv
Professional call center infrastructure in Plovdiv. Local expertise and quality service for your business.
Saitami builds call center infrastructure for companies that need control over calls, operators, customers, and results. We connect SIP/VoIP telephony, CRM, recordings, reports, and automations into one working system, not a set of disconnected tools.
What You Get
- Call control
Statuses, recordings, customer history, and follow-up tasks in CRM.
- Operator dashboards
KPIs by operator, campaign, missed calls, response time, and outcomes.
- Lead generation integration
Leads from SEO, Ads, Messenger, and outbound can flow directly into the process.
Why Call Center Infrastructure in Plovdiv?
Plovdiv is a major city with a population of 347 thousand. The business environment is active and offers significant growth opportunities through call center infrastructure.
Local businesses are increasingly investing in digital solutions. Plovdiv has developed infrastructure and a solid customer base.
We work with partners in Plovdiv and the region, giving us insight into local challenges and opportunities.
Why Choose Us
Our Process
Transparent and efficient approach for call center infrastructure in Plovdiv
Telephony analysis
We understand current numbers, operators, call flow, and CRM needs.
Architecture
We design SIP/VoIP, CRM pipeline, roles, recordings, and reports.
Integration
We connect telephony, CRM/ERP, dashboards, and lead sources.
Completed Projects
Examples of our work in call center infrastructure
Crypto.bg - Cryptocurrency Exchange
Bulgarian platform for buying and selling Bitcoin, Ethereum and other cryptocurrencies with BGN payments.
MysteryBet - Crypto Gaming Platform
Innovative blockchain gaming platform with crypto rewards, promoted by rapper Smokepurpp.
FIX - Home Services App
Modern platform connecting customers with professional service providers — mobile app, web portal and AI-powered search.
Frequently Asked Questions
Everything you need to know about call center infrastructure in Plovdiv
Call center infrastructure includes SIP/VoIP telephony, a CRM workflow, operator panels, recordings, reports, roles, integrations, and support tailored to the business.
Yes. SIP/VoIP architecture can be part of the full solution.
Yes. CRM integration is key for customer history, calls, follow-up tasks, and reports.
Related Services
Other services that complement call center infrastructure in Plovdiv
Custom CRM System Development Plovdiv
Custom CRM system for sales pipeline, offers, follow-ups, WhatsApp/email integrations, dashboards, and customer management — from €1,500.
Custom ERP System Development Plovdiv
Custom ERP system development for inventory, sales, production, invoicing, CRM, reporting, and API integrations — from €2,000.
API Integrations and Software Connectivity Plovdiv
API integration to connect ERP, CRM, e-commerce, accounting, couriers, payments, Google Sheets, email/SMS/Viber, and third-party APIs — from €900.
Lead Generation Service Plovdiv
Lead generation for your business: web scraping + email campaigns + cold calling databases. B2B lead generation from €199/mo for companies in Bulgaria and abroad.
