How much does a project like this cost?

Similar work with us costs €3,000-€29,300. Prices are ranges based on 98 of our quotes as of 14 August 2026; the exact price of a project is given in its quote.

Customer service · 2026

Contact Center: omnichannel customer service platform

All customer communication in one place: phone, email, chat, Viber, WhatsApp and Facebook. Inbound and outbound, dialer, SLA and live wallboard.

Saitami.bg built Contact Center: omnichannel customer service platform as an industry solution for Customer service in 2026. Live at demo.mmm.software.

Live Describe the project

Service: Custom software development

demo.mmm.software

Contact Center: omnichannel customer service platform

About the project

MMM Support Desk is a universal contact centre platform that works equally well for an e-commerce store, telecom, logistics company, hotel, manufacturer or security company. Support and sales use the same customer records, scripts and reports.

All channels (phone, email, chat, Viber, WhatsApp and Facebook) feed into one inbox with a shared history. Outbound campaigns use a dialer with cadence, branching scripts and cold outreach. The supervisor sees live queues, SLA performance and call quality on a wallboard.

Each role (support agent, sales agent, supervisor, administrator, client) sees a different screen based on their work. The client portal allows end customers to track their requests.

The platform opens live as an industry solution with sample data.

Screens

Project questions

Who built Contact Center: omnichannel customer service platform?: Saitami.bg built Contact Center: omnichannel customer service platform as an industry solution for Customer service in 2026. Live at demo.mmm.software. All customer communication in one place: phone, email, chat, Viber, WhatsApp and Facebook. Inbound and outbound, dialer, SLA and live wallboard.
What does Contact Center: omnichannel customer service platform include?: All channels in one inbox, Phone, email, chat, Viber, WhatsApp, Inbound and outbound calls, Dialer with cadence and scripts, SLA and live wallboard, Roles: agent, salesperson, supervisor, Customer portal, Quality and sales reports.
How much does a project like this cost?: Similar work with us costs €3,000-€29,300. Prices are ranges based on 98 of our quotes as of 14 August 2026; the exact price of a project is given in its quote.
Can you build the same thing for my company?: Yes. You tell us how your company works, we come back with questions and a price range, then a demo and a written quote. Phone +359 2 423 4955, email [email protected].

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What do you want us to build?

You describe the project, we come back with questions and a price range, then a demo and a written proposal.