How much does a project like this cost?

Similar work with us costs €3,000-€29,300. Prices are ranges based on 98 of our quotes as of 14 August 2026; the exact price of a project is given in its quote.

Call center · 2024

Elite Call Center: SIP, CRM and ERP infrastructure

Complete call centre infrastructure built from scratch: Vicidial + A1SIP for VoIP telephony, call recording, custom CRM with live monitoring, ERP for operations management and a B2B website.

Saitami.bg built the system for Elite Call Center (Call center) in 2024. Live at elitecall.center.

Live Describe the project

Client: Elite Call Center
Timeline: 6 months
Service: Custom software development

elitecall.center

SIP + CRM + ERP from the ground up

Not just a website. We built the entire technical infrastructure: Vicidial with an A1SIP trunk, call recording, a custom CRM with live monitoring and an ERP system for managing operations.

What we built

5 interconnected systems working as one, from the SIP line to the ERP dashboard.

SIP infrastructure

VoIP telephony with Vicidial + A1SIP trunk and provider failover.

Call recording

Automatic recording of every call with encrypted storage. Search by date, operator or customer. GDPR-compliant with automatic deletion.

CRM platform

Custom CRM with a complete history for every customer: calls, emails, tickets and recordings. Real-time dashboard for managers with live operator monitoring.

ERP System

Integrated ERP for project management, invoicing, operator payroll, shift scheduling, and KPI tracking. AI-powered call quality scoring.

Website & SEO

B2B corporate website with lead generation forms, Telegram notifications for new inquiries, and an SEO strategy targeting "outsourced call center".

Call architecture

The journey of a call: from the SIP trunk to AI analysis.

Incoming call
SIP Trunk (A1SIP)
Vicidial / Asterisk
Operator + CRM
Recording + AI analysis
ERP Dashboard

Vicidial + A1SIP

Enterprise-grade dialer with full SIP integration. We configured Vicidial with an A1SIP trunk for reliable VoIP telephony with failover, codec negotiation and SRTP encryption.

Predictive dialer for outbound campaigns
Automatic inbound call distribution (ACD)
Multi-level IVR menus
Real-time wallboard for supervisors
Whisper, barge-in and silent monitoring
Blended inbound/outbound for maximum efficiency
DNC list management and compliance
Callback scheduling and retry logic

SIP Stack

Application

Vicidial, Custom CRM, Agent UI

Middleware

Asterisk PBX, AGI Scripts, AMI

Transport

SIP/TLS, SRTP, WebRTC

Trunk

A1SIP Primary + Backup Trunk

Storage

Call Recordings, CDR, Analytics

ERP modules

Custom ERP system developed specifically for managing call center operations.

HR & Scheduling

Manage operators, shifts and leave. Automatically generate schedules based on workload.

Invoicing

Automatically invoice clients by the minute, per call or at a fixed price. Export for accounting.

KPI & Reporting

AHT, FCR, CSAT, NPS: all metrics in real time. Weekly and monthly reports for clients.

AI Quality Scoring

AI analysis of recordings: sentiment detection, compliance checks and automatic operator scoring.

Compliance & GDPR

Full GDPR compliance: encrypted recordings, consent management and automatic deletion.

Integrations

API integration with clients' CRM systems, Telegram notifications and webhooks for real-time data.

About the project

Elite Call Center is not just a website. It is a complete technical infrastructure for a professional call center, built from the ground up.

The SIP infrastructure is based on Vicidial with an A1SIP trunk for VoIP lines. We configured failover between providers, SRTP encryption and codec negotiation. Asterisk PBX handles IVR menus, ACD routing and predictive dialing.

The call recording system records every conversation with encrypted storage and GDPR-compliant automatic deletion. The AI module analyzes recordings for sentiment detection, compliance checks and automatic operator quality scoring.

The custom CRM platform provides a complete history for every customer: calls, emails, tickets and recordings. A real-time dashboard lets managers monitor operators live with whisper, barge-in and silent monitoring.

The ERP system manages HR, shift schedules, payroll, invoicing and KPI tracking. The B2B website generates qualified leads with Telegram notifications for a fast response.

Screens

Project questions

Who built Elite Call Center: SIP, CRM and ERP infrastructure?: Saitami.bg built the system for Elite Call Center (Call center) in 2024. Live at elitecall.center. Complete call centre infrastructure built from scratch: Vicidial + A1SIP for VoIP telephony, call recording, custom CRM with live monitoring, ERP for operations management and a B2B website.
What does Elite Call Center: SIP, CRM and ERP infrastructure include?: Vicidial predictive dialer, A1SIP trunk with failover, Recording of all calls, Custom CRM with live monitoring, ERP for HR, scheduling, and invoicing, AI call quality scoring, Real-time wallboard for supervisors, Whisper, barge-in, silent monitoring, GDPR-compliant recordings, B2B website with lead generation, Telegram notifications, Blended inbound/outbound.
How much does a project like this cost?: Similar work with us costs €3,000-€29,300. Prices are ranges based on 98 of our quotes as of 14 August 2026; the exact price of a project is given in its quote.
Can you build the same thing for my company?: Yes. You tell us how your company works, we come back with questions and a price range, then a demo and a written quote. Phone +359 2 423 4955, email [email protected].

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You describe the project, we come back with questions and a price range, then a demo and a written proposal.