Microinvest Hotel Pro or Saitami: a comparison for hotels (2026)

A hotel benefits most from three things: bookings through its own website with no commission, fewer hours at the front desk and data that does not have to be re-entered. Saitami's system is built for exactly that:

1. Direct bookings. The website and system are one integrated solution: guests choose the exact room from the floor plan, see which rooms face the garden and which face the car park, and pay by card through Stripe. Bookings made through the hotel's own website carry no platform commission. 2. A hotel without a receptionist. Every reservation gets its own door code by SMS. It is valid from check-in until check-out and deactivates automatically, using the TTLock locks that are already installed. No entrance terminal or cards are needed. 3. Guests enter their details themselves before arrival, the register is populated from that data, and the ESTI file is generated with one click. 4. Everything is on your phone: the calendar, rooms, cleaning, finances and alerts, on Android and iPhone. 5. The system is yours: the code, database, domain, Stripe account and master lock profile are in the hotel's name. No licence for each workstation, no per-room fee and no subscription.

Microinvest describes Hotel Pro as "fourth-generation hotel software" for family, business and city hotels, eco complexes, guest houses and rental villas. The version as of 17 October 2026 is 1.00.033, released on 11 August 2026. The installation is 567 MB, and the program runs on Windows 7, 8 and 10 with an MSSQL database. In other words, it is a program that lives on the reception computer, not in a browser.

The latest versions added the Microinvest MyHotel mobile app for iOS, a history of every action on a reservation, logos in documents and faster reading of personal documents. Earlier updates added the connection with Quendoo for online reservations and channels, the FIAS protocol for locks and cards with partner Biodit, the self-check-in terminal, reports by email and a tool for converting the database to euro at the 1.95583 exchange rate.

The list also shows how everything is organised: the reception is in the program, channels are in Quendoo, unattended check-in goes through an entrance terminal, and locks work with cards via FIAS. These are separate products with separate prices. With Saitami, the website, channels, doors and guest are all part of one system.

Let us take a hotel with 20 rooms, two reception workstations and a restaurant. With Microinvest, the one-time option costs 999 EUR for the first workstation and 699 EUR for the second, or 1,698 EUR excluding VAT. The package with the restaurant costs 1,499 EUR for one workstation. The subscription is 69 EUR per month per program, or 2,484 EUR over three years. Quendoo for channels, the document reader, a Windows computer, the fiscal device and, for unattended check-in, the entrance terminal are all paid for separately. The prices for Quendoo and the terminal are not published, so you have to request them.

A Saitami system for the same hotel costs €3,000-€29,300 as a one-time payment, across 98 of our quotes as of 14 August 2026, with the hotel systems we have quoted this year in the lower half of the range. Support costs €100-€350 per month and is optional. There is no monthly per-room or per-workstation fee, no commission on bookings through the hotel's own website, and you pay only the card processor's fee.

Microinvest's licence costs less on day one. The difference is recovered from two areas that the reception program does not cover: bookings through the hotel's own website with no platform commission and the reception shifts that a hotel without a receptionist no longer pays for. Run the numbers using your own figures: how many nights per month come from platforms and how many hours per day someone spends at the reception desk.

The owner of a small hotel near Pazardzhik wanted something specific: bookings from the website and platforms, card payments, a door code, and not a single employee on site. In the meantime, he also received an offer for Microinvest Hotel Pro with an ID document reader and asked us which one he should choose.

We told him that reception software solves half the task, while for a hotel with no one on site, the other half is the doors, the website, and the guest who checks in by themselves. The locks in his hotel are TTLock and are already installed, so Saitami's system covers everything without new hardware. He chose us, and we are at the contract stage.

Before discussing the price, he wanted the contract to include everything that concerned him: every fee after purchase, listed by name; confirmation that there was nothing else to buy beyond the offer; the guest journey from Booking.com to the door; how ESTI is submitted; what happens if the internet goes down; and what he receives if he stops working with us. We wrote everything down.

If the hotel already runs on Hotel Pro, the receipt is issued by it and the restaurant runs on Microinvest Sklad Pro, you do not need to replace the reception system. We can build the guest-facing part: the website with the floor plan, card payments and door codes, and connect it to Hotel Pro. In its list of changes, Microinvest says that the program has an application programming interface (API) for connecting to external applications.

We have not built such a connection before. Before preparing an offer, we will request the interface documentation from Microinvest and check whether it provides the available rooms, the reservation record and the room number. We will tell you the result before you pay anything.

These are the questions we ask ourselves and recommend for any hotel program:

1. All fees for the first three years, listed by name: licence, subscription, additional users, Quendoo or another channel manager, SMS, support and updates. 2. What hardware you need to buy: a Windows computer, reader, fiscal device, terminal, new locks or cards. 3. ESTI: a file you upload every day, or automatic submission through the “system-to-system” channel, for which the hotel submits an application. 4. What happens if the internet goes down, the reception computer stops working or the connection to Booking.com fails, and how long it takes to fix each issue. 5. What you receive if you stop: the data in an open format, the domain, access to the locks and the code. 6. Who answers the phone on a Sunday evening during the season.

As of 17 October 2026: we do not provide SUPTO and do not have our own connection to the NRA; the receipt is issued by the hotel's cash register software. The connection to Booking.com, Airbnb and Expedia is described in the offer and contract and recorded as a separate line after verification. We have not connected a system to Microinvest Hotel Pro and have not built an entry terminal because the SMS code replaces it. Automatic submission to ESTI is recorded in the contract as the next step, after the hotel's certificate; today, the system creates the file with one click.