Pelikan DTM is the official representative of CITIZEN SYSTEMS JAPAN for Bulgaria, based in Gabrovo. The company sells calculators, thermal printers, healthcare products and office equipment wholesale and retail, and runs a bookshop in the same city. Before the system was introduced, the warehouse, bookshop, invoices and online store lived in separate spreadsheets and programmes, while stock levels were checked manually.
The system was built from scratch for this company and is the foundation of project BG16RFPR001-1.012-1066-C01 “Building an Integrated Business Process Management System at Pelikan DTM OOD” under the Competitiveness and Innovation in Enterprises Programme 2021-2027, co-financed by the European Union through the European Regional Development Fund.
Each product has four prices (cost, wholesale, store and bookshop) and stock by location: Office, the main warehouse, and Bookshop. The checkout sells by barcode scanner or name search and does not allow an out-of-stock item to be sold. A delivery starts as a supplier order, is received line by line at the purchase price and automatically adds the goods to the warehouse. A purchase invoice can create a new product directly from its line, without leaving the document.
Sales are issued as an invoice, pro forma invoice, receipt or delivery note, with PDF generation and printing, discounts and VAT by rate. A quotation becomes an invoice with one click, while the price list prepares a catalogue using a selected price source and a discount for a specific customer. Amounts are in euro, and documents also show the value in Bulgarian leva at the fixed exchange rate of 1.95583, as required during the transition to the euro.
A stocktake is the physical counting of a location. It handles 2 500 products at once, with server-side pagination and search, and remains a draft while counting is in progress. It distinguishes a counted zero from an uncounted product, so nothing is reset by mistake. A transfer between the warehouse and bookshop is a single document with an unlimited number of lines, printing before saving, and valuation at the price of the destination location.
The online store pelikan-dtm.com is connected to the system: its orders enter the ERP as orders, while products are published from the ERP to the store. Above it all are roles (the administrator and bookshop see different things), an audit log of every action, a real-time log of user errors and a font-size setting for easier reading behind the counter.
