Auto repair shop software

This year, car repair shops, an MOT centre, a mobile tyre service, an auto glass service and a specialist service for one car brand with a parts shop all contacted us. Almost none of them asked for a system. They asked for a website where customers can see the services and prices, check their Google rating and book an appointment without calling. That is why Saitami starts with what brings in customers: a website with services, prices and appointment booking. The system for orders, parts and vehicle history comes when the service has someone to keep it updated.

A system makes sense when the service has a parts inventory that is not accurately tracked, when two or three workstations accept cars at the same time, when customers ask what was done to their car last year, or when the service has an online parts store. In that case, work cards, inventory and vehicle history in one program save duplicate data entry.

The auto service website we build displays the services and prices-for example, vehicle inspection categories and their prices-the Google rating and reviews on the first screen, a gallery, opening hours that Google can read, and a phone number that can be called with one tap. The booking form guides the customer through the service, symptom, preferred day and time, and contact details, and can optionally show a calendar of available times. If You already have a booking system, the buttons link to it.

For a service with a store, we add the store with categories and ordering, a classifieds section with listing filters, and model-specific guides. The website goes live within two weeks of receiving the text and photos. If You have hosting, we deploy the website there and there is no monthly fee to us; the code remains Yours.

The work order is the repair document: the vehicle with its registration number and VIN, the customer's complaint, what was found, parts and labour on separate lines, the mechanic responsible, and a status ranging from accepted and waiting for a part to ready for collection. Parts are issued from the warehouse to the work order when the mechanic takes them, while supplier deliveries replenish the warehouse. The supplier invoice is uploaded as a photo or PDF and the system reads it with AI: number, date, part lines and prices, for a person to confirm instead of retyping them. This is how requests, work orders and inventory work in the Ekovat solution for a company with field teams.

We built VIN-based parts search into the Q-Parts.bg online store: the VIN shows only compatible parts, with filters by make, model and year, and an Econt waybill generated from the order. The same logic can power the service centre’s warehouse.

Every repair stays with the vehicle: when it happened, what was done, which parts were used, at what mileage and at what price. The owner has a file with their cars and their history, so when they call, the service adviser can see last year’s details without searching through a notebook. Reports are for the manager: revenue by mechanic and by month, low-stock parts, cars at the service centre and how long they have been there.

We have not yet connected a cash register to a live system: we check the model and list it as a separate line in the quotation. We have also not built connections to parts suppliers’ catalogues for real-time prices and stock; if you need one, we check whether the supplier offers it and price it separately. We do not promise a module we have not built.

A website with appointment booking costs 500-5 000 € and goes live in two weeks. A system with work orders, inventory and history costs 3 000-29 300 €, and we deliver its first working version in 4 to 8 weeks, starting with the module that is slowing you down most-usually the work order and inventory. Payment is split into two instalments: half at the start and half on delivery.

The most common objection from service centres is the monthly fee: “I already pay for hosting a year in advance.” That is why it is optional. We maintain the website or system for 100-350 € per month, including hosting, backups and minor changes, or deploy it on your hosting and you work without a monthly fee to us. The system runs in a browser, with no installation on the service centre’s computers and no per-user fee.